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Description

Our web sites provide access to FDA-Approved medications and services.  As a facilitator, we provide the TeleHealth communication between the patient and the independent Prescribing Doctor.  Our web sites have the support of U.S. licensed Physicians that review your health information and decide what is the best course of action for you.  If approved by one of our independent Doctor's, the prescription is scheduled for dispensing by one of the network of affiliated U.S. Licensed Pharmacies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Secure Medical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Secure Medical include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Secure Medical
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 12, 2002 Business started: 11/01/1998 in AZ Business started locally: 11/01/1998 Business incorporated 11/01/1998 in AZ
Type of Entity

Corporation

Business Management
Mr. Kyle Rao, Operations Manager
Contact Information
Principal: Mr. John Rao, President, CEO, Secretary, Treasurer
Principal: Mr. Kyle Rao, Operations Manager
Business Category

Hospital & Medical Equipment & Supplies Information Technology Services Automation Consultants Computer Software Publishers & Developers Automation Systems & Equipment

Method(s) of Payment
We accept Visa, MasterCard and American Express credit cards, as well as money orders. Ordering is completely secure. See our Privacy and Security Policy for more details. More information about money orders is included below.
Refund and Exchange Policy
Medication that is unopened and not tampered with can be returned under certain circumstances, if you contact us within 24 hours of receiving your package. If the product was delivered to an incorrect address or you received the wrong product, please call us to receive a return-confirmation approval number. Returns must be shipped in all original packaging, with all associated paperwork, etc. Returns may be charged a re-stocking fee and/or shipping fee.
Alternate Business Names
AccessRx Accessrx.com Apex Rx Apexrx.com EdensRx.com EdensRx.com eDrugstore.MD MedicalWeb.com Secure Medical, Inc. Viamedic Viamedic.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.