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BBB Accredited Business since

Preferred Homecare

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Phone: (480) 446-9010 Fax: (480) 993-2033 View Additional Phone Numbers 4601 E Hilton Ave  Ste 100, Phoenix, AZ 85034 http://www.preferredhomecare.com View Additional Web Addresses



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Description

This company provides medical equipment, supplies, nutrition and therapy services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Preferred Homecare meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Preferred Homecare include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 79 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

79 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 37
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 79

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Preferred Homecare
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 25
Total Customer Reviews 25

Additional Information

BBB file opened: December 06, 1999 Business started: 12/10/1997 in AZ Business started locally: 12/10/1997 Business incorporated 12/08/1997 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Environmental Health
4605 E. Elwood Street #402, Phoenix AZ 85040
Phone Number: 602.364.3118
Fax Number: 602.364.3146

Type of Entity

Limited Liability Company (LLC)

Business Management
Robert Fahlman, CEO Ms. Martha Palmer, Admin
Contact Information
Customer Contact: Ms. Martha Palmer, Admin
Business Category

Hospital & Medical Equipment & Supplies Oxygen Producing Equipment Oxygen Therapy Equipment Home Health Services Oxygen Wheel Chairs

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Alternate Business Names
LifeCare Solutions

Customer Review Rating plus BBB Rating Summary

Preferred Homecare has received 3.68 out of 5 stars based on 25 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.