BBB Business Review

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This business is not BBB accredited. Medical Equiptment & Supplies

Phone: (800) 377-8033 View Additional Phone Numbers 9299 W Olive Ave Ste 604, Peoria, AZ 85345

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This business provides the retail sales of medical supplies.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Medical Equiptment & Supplies include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Medical Equiptment & Supplies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: April 05, 2005 Business started: 01/01/1993 in AZ Business under new ownership as of: 07/01/2014 Business incorporated 08/29/2002 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Board Of Medical Examiners
9545 E. Doubletree Ranch Road, Scottsdale AZ 85258
Phone Number: (480) 551-2700
Fax Number: (480) 551-2828

Arizona Department of Environmental Health
4605 E. Elwood Street #402, Phoenix AZ 85040
Phone Number: 602.364.3118
Fax Number: 602.364.3146

Type of Entity


Business Management
Mr. Louis Orloff, President/CEO Ms. Jenna Stephens, Customer Service Manager
Contact Information
Principal: Mr. Louis Orloff, President/CEO
Customer Contact: Ms. Jenna Stephens, Customer Service Manager
Business Category

Hospital & Medical Equipment & Supplies Oxygen Producing Equipment Oxygen Therapy Equipment Health & Medical Products Medical Equipment & Supplies Health & Wellness Oxygen Wheel Chairs Health & Medical - General

Products & Services Medical Equiptment & Supplies offers the following product(s): We carry over 150,000 products and have access to more.

Hours of Operation
M: 7:30 AM - 5:30 AM
T: 7:30 AM - 5:30 AM
W: 7:30 AM - 5:30 AM
Th: 7:30 AM - 5:30 AM
F: 7:30 AM - 5:30 AM
S: 10:00 AM - 1:00 PM
Su: Closed
Method(s) of Payment
American Express, Visa, MasterCard, Discover, PayPal, Invoice, Check, Cash, Purchase Order/Fax.
Refund and Exchange Policy
Due to the rehabilitation, hygiene, and medical nature of our products, most of our products are non-returnable.  Our counselors bend the rules for local customers, as long as no sanitary contamination or shenanigans risks.
Alternate Business Names
Independent Living Products, Inc.

Customer Review Rating plus BBB Rating Summary Medical Equiptment & Supplies has received 3.68 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.