Customer ReviewsforOneGuard Home Warranties

I totally agree with all the negative reviews. I have had coverage since we purchased this house about 4 years ago and a one year policy was included in our purchase. I can see why they chose one guard as it had to be the cheapest and they have sure proved that.I have used it for one or two times a year for hvac checks and minor problems and each time I was underwhelmed and shocked by the low quality of the contractors . The last on was a leak in our water line as it entered the house .. Two very young kids arrived in a beat up old truck, no signage and tools and they did a shoddy job on repairing the concrete surface that had to jackhammer to get to the leak. . It was if One Guard called the local day job center and picked up the cheapest available help. I have also asked for certain companies to be used but it is always "we don't work with them" or we send the best we have available No Way Their work has mostly been on my 2 heat pump systems and each time it was a fixed this fixed that report / In working with a professional company this week they said "your systems are falling apart and they look like it's always been a" slap on some duct tape and leave job."The new contractor showed me pictures of consistent leaks of freon and oil which had never been addressed before. I am cancelling my warrant immediately I have new 2 and 5 ton systems being installed THIS TUESDAY by my new contractor just 3 days after they realized my system was a lost cause.Ironically just today in the mail I received a renewal bill for one guard and it has a premium increase of 67%// YES 67% not a typo!!I am also calling the real estate agent who added the warranty to my purchase to let her know it is a worthless policy in my opinion /

Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties

This is company is a complete mess, They have cheap and Rogue contractors, I regret going back to this company after a long time.They didn't cover my water heater, which was still under warranty, so i save One guard more then $1000, all they have to do was to Swap the water heater, they sent a contractor, who wanted $400 plus to do the job, not sure why i had to pay that amount. I got it done one my own for $325.I called in for my heat, they sent a new person who didn't know much, then they wanted to have a 2nd look a week letter, mean while there was not heat for 15 days, they came back and put some Freon, but it is still not heating properly, it is taking about 10 to 12 hours to go up 2 or 3 Degree, which has never happened in AZ, lived here 22 years, they didn't check properly, but they won't cover it again.Then i call for a recall with in 30 days, they won't cover saying the unit was not maintained, so it won't be covered, I called a week ago and i was supposed to receive a call from a Manager, but nothing yet.My **** stay away from this company, they don't keep up their contract.MI

Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have reviewed the diagnosis and have presented all options and await your decision on how to proceed. Thank you again for your consideration. OneGuard Home Warranties

A terrible service that I wish I hadn't gotten. We recently canceled our service with OneGuard after 7 years of settling for mediocre service. They send mediocre contractors that seem to do everything in their power not to make any repairs that will cause OneGuard to pay above your service fee. For instance, plumbers patched and repatched my kitchen sink and dishwasher as opposed to replacing them; it took over a month to repair my dishwasher after work order was filed. The exterminators spot treated as opposed to totally treating my property. OneGuard denied the repair of my stove by stating that the malfunction was normal wear and tear after I complained to them that the contractor was more concerned with placing blame on the malfunction than diagnosing and repairing the problem.

Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties

Hi I've had home warranty one for several years now. They have always came through for me in my time of need. I highly recommend them to anyone....

On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer ********************** experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

I think there needs to be a negative stars option for this company. We had a Home Warranty which expired and we decided not to renew. The service, that we only used once, was terrible. Now that we don't want to renew, we are literally being harrassed by OneGuard. I have told them verbally and through email, several times, to not contact us anymore. I have been the most rude I have ever been in my life hoping that they will understand how thoroughly agitated I am with their inability to accept we will not renew. This has been two months of constant phone calls, sometimes back-to-back with the exact same messages left less than 1 minute apart on my voicemail like the representative doesn't even have a brain to know that she has just said the same name as 30 seconds before. Do not EVER use this company if you don't want to be harrassed night and day after a non-renewal.

Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Your feedback plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued members. Thank you again for your consideration. OneGuard Home Warranties

We utilized the OneGuard Home Warranty for a condo that we purchased. The main area where they were involved was in resolving problems with the **** system. They would only use one contractor that was not performing well. I asked them if we could use a different contractor and they said they only have one in the area they are allowed to use. When it came time to replace the air conditioning unit, the home warranty covered all but $600 and the cost of the crane used to lift the ** unit. The contractor did not install the switches that alert us that there is an overflow of condensate under the unit or in the overflow line, so the engineered wood floor that was 3 years hold had to be replaced for $6,000. I do not recommend OneGuard because they are using one bottom of the barrel contractor, at least for ** issues, which can be a focus area in *****.

Thank you for taking the time to write a review and sharing important feedback. Your satisfaction is our utmost priority, and we sincerely apologize for the frustration. OneGuard has reviewed the situation firsthand, and we have also followed up with the service contractor on your behalf to ensure proper procedures were followed. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

DO NOT SIGN UP WITH ONE GUARD WARRANTY. THEY REFUSED TO REPLACE A 20 YEAR OLD COMPRESSOR WHICH WAS COVERED UNDER THEIR WARRANTY. THEY CLAIMED THAT IT WAS WORNED OUT AND TOO DIRTY TO AUTHORIZE REPLACEMENT WHEN THE COMPRESSOR GAVE OUT. I WASHED THE CONDENSER COIL REGULARLY ***** A HOSE. THEY APPEAR DECEITFUL AND DO NOT HONOR THEIR CONTRACT WITH YOU . THEY SEEM TO PRACTICE DECEPTIVE TRADE PRACTICES AND PROBABLY COLLUSION WITH THEIR VENDORS AGAINST THE CONSUMER TO SAVE MONEY. IF THE VENDOR DOESN'T PLAY BALL WITH THEM, THE VENDOR WILL PROBABLY BE DROPPED FROM THE LIST OF AVAILABLE VENDORS. I KNOW THAT THEY DROPPED ONE **** REPAIR COMPANY BECAUSE THE **** COMPANY REFUSED TO WORK AGAINST THE WELL BEING OF THE CUSTOMER.

Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties