BBB Business Review

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This business is not BBB accredited.

HomeLife Warranty Protection, LLC

Additional Locations

Phone: (480) 240-9282 P.O. Box 141 , Gilbert , AZ 85299

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers home warranties.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for HomeLife Warranty Protection, LLC include:

  • 18 complaint(s) filed against business

Factors that raised the rating for HomeLife Warranty Protection, LLC include:

  • Length of time business has been operating
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 13
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

13 Customer Reviews on HomeLife Warranty Protection, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 13

Additional Information

BBB file opened: November 10, 2011 Business started: 08/16/2003 Business started locally: 08/16/2003 Business incorporated 04/14/2006 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Gennevere Garrison, Secretary Erica Hoar, Treasurer Mr. Dennis Roehl, Owner Melissa Root, Member
Contact Information
Principal: Gennevere Garrison, Secretary
Principal: Erica Hoar, Treasurer
Principal: Mr. Dennis Roehl, Owner
Principal: Melissa Root, Member
Related Businesses
Expert Mechanical, LLC
Business Category

Home Warranty Plans

Alternate Business Names
HomeLife LLC HomeLife Service Group LLC HomeLife Systems LLC
Industry Tips
Home Warranty Plans

Customer Review Rating plus BBB Rating Summary

HomeLife Warranty Protection, LLC has received 3.21 out of 5 stars based on 13 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.