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This company offers full-service, full-solution community management services for home owner associations in Arizona, fulfilling all aspects of residential property management, from financial and compliance support to community services and physical maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FirstService Residential Arizona, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FirstService Residential Arizona, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 19
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

11 Customer Reviews on FirstService Residential Arizona, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

BBB file opened: June 01, 1973 Business started: 05/01/1968 in AZ Business incorporated 04/10/1972 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Real Estate
2910 N 44th Street, Ste. 100, Phoenix AZ 85018-0725
Phone Number: (602) 771-7799
Fax Number: (602) 468-0562

Maricopa County Bar Association
303 E. Palm Lane, Phoenix AZ 85004
Phone Number: (602) 257-4200
Fax Number: (602) 682-8601

Type of Entity


Business Management
Miss. Jodi L. Henderson, Director of Business Development Mr. Jason Proudfit, CFO
Contact Information
Principal: Miss. Jodi L. Henderson, Director of Business Development
Principal: Ashley Nelson, Member
Business Category

Home Owners Associations Property Maintenance Associations Property Management Real Estate Rental Service Real Estate Services Real Estate - Rentals by Individuals

Industry Tips
Apartments, Landlords, and Property Management Companies Hiring a Property Management Company

Customer Review Rating plus BBB Rating Summary

FirstService Residential Arizona, LLC has received 3.68 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.