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This business is not BBB accredited.

Live Body Coach

Phone: (602) 803-2868 8058 S. Priest Drive #104, Tempe, AZ 85283 View Additional Email Addresses http://www.livebodycoach.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Live Body Coach include:

  • 101 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Live Body Coach include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

101 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 77
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 101

Additional Complaint Information

Recently BBB has received a high volume of complaints for Live Body Coach that indicate a pattern of complaints regarding billing and collection issues. Specifically, consumers assert having trouble getting a live person on the phone to assist with trouble shooting or billing errors. Complainants claim they are unaware of charges made by the company to their credit cards until statements were reviewed. Additionally, complaints state that once they get the company on the phone and attempt to cancel subscriptions; Live Body Coach only cancels partial services resulting in continued charges for other services which were activated without their knowledge upon the initial sign up. Some BBB complaints also allege they were unknowingly signed up to Live Body Coach’s subscription while signing up for a free trial of a weight loss supplement online.  At this time Live Body Coach is responding to and resolving complaints filed with BBB by issuing refunds and contacting the consumers directly. 

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Live Body Coach
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 23

Additional Information

BBB file opened: March 14, 2012 Business started: 10/28/2010 in AZ Business incorporated 11/09/2010 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Eravaci, Director of Operations
Contact Information
Principal: Mr. David Eravaci, Director of Operations
Principal: Mr. Brooks J Holcomb
Related Businesses
Live Fitness Squad
Business Category

Health & Fitness Program Consultants Health Clubs Nutritionists Weight Control Services Mobile Apps Multi-Level Selling Companies Health & Diet Products - Retail Vitamins & Food Supplements Exercise & Physical Fitness Programs

Products & Services

Live Body Coach sells the following brand(s): Private Label

Live Body Coach offers the following product(s): Online Personal Training, Supplements, Exercise Equipment

Alternate Business Names
Live Body Coach, LLC Live Fitness Squad National Online Affiliates

Customer Review Rating plus BBB Rating Summary

Live Body Coach has received 1 out of 5 stars based on 23 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.