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Central, Northern and Western Arizona

BBB Accredited Business since

Armed in Heels

Phone: (480) 359-6997 3547 E. Sierra Madre Avenue, Gilbert, AZ 85296 http://www.armedinheels.com View Additional Web Addresses

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Description

This company offers self defense products for women online.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Armed in Heels meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Armed in Heels include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Armed in Heels
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 28, 2012 Business started: 07/14/2008 in AS Business incorporated: 07/14/2008 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau Of Alcohol Tobacco & Firearms
201 E. Washington Street, Suite 940, Phoenix AZ 85007
http://www.atf.gov/field/phoenix/
Phone Number: 602.776.5400
Fax Number: 602.776.5429
PhoenixDiv@atf.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Attn: Cole Kelly, Member
Contact Information
Principal: Attn: Cole Kelly, Member
Business Category

Gun Dealers Knives - Custom Novelties - Retail Self Defense Devices T-Shirts Watches - Dealers Internet Shopping

Alternate Business Names
Eco Pro Media, LLC

Additional Locations

  • 3547 E. Sierra Madre Avenue

    Gilbert, AZ 85296 (480) 359-6997

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Web Addresses

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Complaint Detail(s)

4/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered an item from this company on March 20, 2014 and I have not yet to receive such item and I have sent emails, called and I get a recording when I call the business. They have already gotten their money and I have not yet seen or heard from anyone in regards to this order. My order number ****. I have checked the website and logged into my account to see if there is a ship date and of course there is not a ship date of any kind.

Desired Settlement: I would like the product or my money back of the $60.38. I will not order again from them if this is not taken care of ASAP

Business Response: Order was shipped via USPS. We even upgraded shipment to Priority. As our website indicates, some sizes/products can take longer as we are at the mercy of the manufacture.


Tracking Number:
**********************

Regards,

Armed in Heels


Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ********

I got the item today in the mail...I love the item they fit perfect but, there getting back to people about their products and feed back is very slow and shouldn't taken this long to simply reply to an email about when they would ship the item.  I would like to just say they need to work on there communication with there customers.  I am afraid they may get more ccomplaints or no orders at all 

3/14/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My boyfriend (currently deployed to Afghanistan, so I'm handling the issue) ordered two items from Armed in Heels as gifts for me - a range bag and a purse. My first issue is I never received a range bag. Secondly, I wished to exchange the purse for the exact same item in a different color. A store employee said they were more than happy to do that for me, provided I include relevant information about the order and what I wanted. I included the information given on the packing slip and requested my purse in another color. USPS tracking says the package was received on January 27th. I called the company on February 19th and heard a message saying the company was dealing solely through email and provided an address. I emailed on the February 18th, explaining the situation and providing order information. I received a response asking for the order information. I replied on the 19th again giving the order information and received no response. I emailed checking about the issue on February 24th, March 4th, and March 6th. I have not received a response to any of these emails. I have provided contact information in each email. Please help me. I love the company's products, and I just want to find a resolution.

Desired Settlement: I would be equally happy with a full refund or the merchandise paid for.

Business Response: Customer has confirmed she has received items and is pleased with the product.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******. I have received my merchandise and consider the complain resolved. Thanks so much!

Regards,

***** **********