This business is not BBB accredited.Additional Locations
Phone: (877) 800-1077 1237 S Val Vista Dr, Mesa, AZ 85204 ! There is an alert on Gold Stash For Cash !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This company is in current violation of BBB’s name and Logo policy and has falsely stated BBB accreditation (membership) or referenced the BBB name in an unauthorized manner, despite the Better Business Bureau's efforts to alert the company. Misuse of BBB trademarks constitutes trademark infringement and is a violation of trademark rights of the council of Better Business Bureaus, Inc.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Gold Stash For Cash include:
- 140 complaint(s) filed against business
- Failure to respond to 111 complaint(s) filed against business
- 6 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Gold Stash For Cash include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||96|
|Total Closed Complaints||140|
Additional Complaint Information
According to information in BBB files, this company has a pattern of complaints involving advertising, delivery, billing, refund, warranty, contract, and customer service issues. Complainants allege this business buys precious metals, including gold and silver, from consumers via mail. Consumers allege that after requesting and sending their precious metals through Gold Stash's free and insured mailer, the company fails to acknowledge receipt of items in a timely manner. Consumers further report that the company does not contact them regarding the estimated value of their items as promised in the "free" estimate. Additionally, consumers allege difficulty reaching the business when problems arise. In some cases, when the complainant is able to contact the company about obtaining an estimate, return of the items, and/or check, the company may deny their request or issue the customer a refund check that may bounce when it is attempted to be cashed or deposited. At this time, Gold Stash For Cash has responded to some, but not all BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Christopher Bussing, Owner
Gold, Silver & Platinum Dealers Jewelry Buyers