BBB Business Review

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This business is not BBB accredited.

Gold Stash For Cash

Additional Locations

Phone: (877) 800-1077 1237 S Val Vista Dr, Mesa, AZ 85204 ! There is an alert on Gold Stash For Cash !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company is in current violation of BBB’s name and Logo policy and has falsely stated BBB accreditation (membership) or referenced the BBB name in an unauthorized manner, despite the Better Business Bureau's efforts to alert the company. Misuse of BBB trademarks constitutes trademark infringement and is a violation of trademark rights of the council of Better Business Bureaus, Inc. 

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gold Stash For Cash include:

  • 140 complaint(s) filed against business
  • Failure to respond to 111 complaint(s) filed against business
  • 6 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Gold Stash For Cash include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

140 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 2
Delivery Issues 22
Guarantee/Warranty Issues 6
Problems with Product/Service 96
Total Closed Complaints 140

Additional Complaint Information

According to information in BBB files, this company has a pattern of complaints involving advertising, delivery, billing, refund, warranty, contract, and customer service issues. Complainants allege this business buys precious metals, including gold and silver, from consumers via mail. Consumers allege that after requesting and sending their precious metals through Gold Stash's free and insured mailer, the company fails to acknowledge receipt of items in a timely manner.  Consumers further report that the company does not contact them regarding the estimated value of their items as promised in the "free" estimate. Additionally, consumers allege difficulty reaching the business when problems arise. In some cases, when the complainant is able to contact the company about obtaining an estimate, return of the items, and/or check, the company may deny their request or issue the customer a refund check that may bounce when it is attempted to be cashed or deposited. At this time, Gold Stash For Cash has responded to some, but not all BBB complaints. 

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Gold Stash For Cash
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 14

Additional Information

BBB file opened: November 19, 2008 Business started: 02/14/1989 in AZ Business incorporated 12/01/2007 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Christopher Bussing, Owner
Contact Information
Principal: Mr. Christopher Bussing, Owner
Business Category

Gold, Silver & Platinum Dealers Jewelry Buyers

Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.