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BBB Accredited Business since

Window & Glass Pros

Phone: (480) 221-1240 Fax: (480) 860-8413 View Additional Phone Numbers 7735 E. Gelding Drive, Scottsdale, AZ 85260 View Additional Email Addresses http://www.squeekykleenwindows.com View Additional Web Addresses


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Description

This business offers glass replacement, window replacement, glass restoration (remove moisture between dual pane windows), window cleaning, and air duct cleaning.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Window & Glass Pros meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Window & Glass Pros include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Window & Glass Pros
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: January 05, 2001 Business started: 04/15/1999 in AZ Business under new ownership as of: 09/12/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Corporation

Business Management
Mr. Patrick J. Schoenling, President Mr. Mario J De Leon , Director of Commercial Operations
Contact Information
Principal: Mr. Patrick J. Schoenling, President
Business Category

Glass - Repair Glass - Tempered Glass, Mirror & Screen Companies Glass Board - Up Service Glaziers Windows - Installation & Service Windows Air Duct Cleaning Glass - Plate and Window Window Cleaning Glass - Broken

Products & Services

Window & Glass Pros sells the following brand(s): Milgard

Window & Glass Pros offers the following product(s): Windows

Refund and Exchange Policy
Window cleaning - if you are not happy we will come back until you are happy.
Glass Restoration - 10 Year Money Back Warranty.
Glass Replacement - 15 Year Money Back Warranty.
Air Duct Cleaning - if you are not happy we will come back until you are happy.
Alternate Business Names
Schoenling Construction Company, LLC Squeeky Kleen Windows
Industry Tips
AC Maintenance Contract or No Maintenance Contract? Air Conditioning; Find a Trustworthy Company While Avoiding the Heat

Customer Review Rating plus BBB Rating Summary

Window & Glass Pros has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 7735 E. Gelding Drive

    Scottsdale, AZ 85260

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/28/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This company promises to return to clean your windows if it rains within 1 week of their service. My home was serviced in December and it rained within a week. I contacted the company to honor their warranty and clean the windows that were affected by the rain. They told me there were no techs in the area any time soon and that they would contact me. I have called since and have had no response. It is now the middle of February.

Desired Settlement: Please honor the warranty and clean my window.