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BBB Business Review

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BBB Accredited Business since

Turn West Design, LLC

Phone: (480) 595-5933 Fax: (480) 595-5902 6535 E. Cave Creek Rd., Cave Creek, AZ 85331 http://www.turnwestdesign.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers Western and Southwestern style furniture, home decor, and  interior design services. Showroom open Daily 10-5.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Turn West Design, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Turn West Design, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Turn West Design, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 19, 2009 Business started: 10/04/2006 in AZ Business incorporated 10/04/2006 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Denise F. Turner, Member
Contact Information
Principal: Ms. Denise F. Turner, Member
Business Category

Furniture - Retail Jewelers - Retail Lamps & Lamp Shades - Retail Pillows Art Galleries, Dealers & Consultants Interior Decorators & Designers Home Accessories Bedding

Products & Services

Turn West Design, LLC sells the following brand(s): Ambella Home, Berry Creek, Hancock & Moore, Jason Scott Collection, Taylor King

Turn West Design, LLC offers the following product(s): Art, Bedding, Furniture & Accessories, Lighting, Sofas

Hours of Operation
M: 10:00 AM - 5:00 PM
T: 10:00 AM - 5:00 PM
W: 10:00 AM - 5:00 PM
Th: 10:00 AM - 5:00 PM
F: 10:00 AM - 5:00 PM
S: 10:00 AM - 5:00 PM
Su: 10:00 AM - 5:00 PM
Method(s) of Payment
Check, Visa, MasterCard, American Express, Discover
Refund and Exchange Policy
Store credit only after 48 hours.

Customer Review Rating plus BBB Rating Summary

Turn West Design, LLC has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.