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BBB Business Review

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Description

This business offers retail furniture services including upholstery, leather, bedroom sets, office furniture, entertainment centers, accessories, and dinette sets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mega Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mega Furniture include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 146 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

146 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 30
Guarantee/Warranty Issues 21
Problems with Product/Service 86
Total Closed Complaints 146

Customer Reviews Summary Read customer reviews

34 Customer Reviews on Mega Furniture
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 30
Total Customer Reviews 34

Additional Information

BBB file opened: March 21, 2007 Business started: 09/18/2002 in AZ Business incorporated 05/12/2009 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Saleem Kanjiyani, Member Mr. Mark Tutino, Sales Manager Mr. Karim Kanjiyani, Member Mr. Malik Kanjiyani, General Manager
Contact Information
Principal: Mr. Saleem Kanjiyani, Member
Principal: Mr. Mark Tutino, Sales Manager
Customer Contact: Ms. Kaycee Yannuzzi, Customer Relations Manager
Related Businesses
Mega 99 Cent Super Center
Business Category

Furniture - Retail Home Theater Furniture - Wholesale Office Furniture & Equipment Home Accessories Discount Stores

Method(s) of Payment
 
Refund and Exchange Policy
Special orders are not subject to cancellation. Availability of merchandise is estimated according to information on hand at the time order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller. All sales are final. No refunds, no exchanges. All exchanges and cancellations are subject to seller approval, A minimum fee of 40% of the purchase price will be assessed (re-stocking fee) on seller approved returns, exchanges, or cancellations. Buyer assumes all risks associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, as seller is not responsible for merchandise that is too large to fit. Seller can designate a day for delivery, but not a specific time. Seller cannot move, haul, or rearrange old furniture. Seller makes no warranty beyond any written description itemized on an order. Such disclaimer does not effect manufacturer warranty, if any. Seller will assist the buyer in the exercise of all factory warranties. Buyer layaway is not subject to cancellation. Buyer agrees to complete payment on schedule, or proceeds of prior payment(s) towards layaway will be forfeited. 
Alternate Business Names
Mega Furniture & Accessories

Customer Review Rating plus BBB Rating Summary

Mega Furniture has received 3.82 out of 5 stars based on 34 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.