BBB Accredited Business sinceAdditional Locations
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This business provides statewide transportation services.
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A BBB Accredited Business since
BBB has determined that DHL Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for DHL Express include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 154 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||59|
|Total Closed Complaints||154|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||24|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation
400 7th Street, SW, Washington DC 20590
Phone Number: 888-368-7238
Fax Number: 617-494-2783
Type of Entity
Business ManagementMr. Rod Card, Director Customer Care Mr. Joshua Frank, Vice President Mr. C Marcus- Stanley, Secretary Robert Mintz, Corporate Contact Mr. Mike Parra, President Michelle Ticknor, Customer Service
Freight Forwarding Transportation Services Air Cargo & Package Express Service Delivery Service
Alternate Business NamesDHL Airborne Express DHL Airways, Inc. DHL World Wide Express Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview