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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company is a food manufacturer and distributor.
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A BBB Accredited Business since
BBB has determined that Shamrock Foods Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shamrock Foods Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Department of Environmental Health
4605 E. Elwood Street #402, Phoenix AZ 85040
Phone Number: 602.364.3118
Fax Number: 602.364.3146
Type of Entity
Business ManagementMr. Norman P. McClelland, President
Food Manufacturers, Wholesalers, Distributors Grocers - Retail Grocery - Bulk Food Stores Dairy Products - Wholesale Food Products
Alternate Business NamesShamrock Farms
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (602) 243-3090(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On July 20th, I purchased 2 gallons of organic 2% milk from Frys on the Carefree Hwy, one of these containers had a sour smell, I then contacted Shamrock Food's by email and by phone. I received an email from ******* ***** on July 25th, she asked for my address and stated she would send me a coupon to replace the Organic milk, after waiting over a week, the coupon never came. I sent Ms. ***** an email and I left a phone message, Ms. ***** never responded. Based on the level of coustomer service I have experienced, I have reservations that this coupon was ever mailed and if it was, I would like to find out from the post office why I am not getting my my mail.
Desired Settlement: All I want is what I was promised by Ms. *****.
Dear Ms. *******,
On Tuesday, August 27th we received the attached consumer complaint ID#: *******. We have checked with **** *****, an intern working with our customer service team, and it appears the letter and product reimbursement certificates were mailed out on Monday, August 26, 2013. The consumer should have already received the letter and product reimbursement or will shortly. We have recently transitioned to a new customer service tracking system which caused a delay in getting our consumer relations letters mailed.
For more than 90 years Shamrock Foods Company has strived to provide an unparalleled commitment to quality products and customer service to Arizona consumers. As part of this commitment, we provide product guarantees with every product – including the Organic 2% milk purchased by this consumer.
We hope that this email and the attached response provide resolution to this matter for the consumer and for the BBB. Per your process, we understand you will forward this response directly to the consumer. Please let me know if you have any questions or if any further follow up is needed with the consumer. Thank you.
Vice President of Marketing
Dairy Divisions, Shamrock Foods Company