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BBB Accredited Business since
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This company offers power conditioning equipment.
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A BBB Accredited Business since
BBB has determined that Western Watt, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Western Watt, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Patrick J. Hagarty, President Ms. Mary Klatt, Office Manager
Energy Management & Conservation Consultant ENERGY CONSERVATION PRODUCTS & SERVICES Electronic Equipment & Supplies - Dealers Energy Conservation Products & Services
4015 S. McClintock #102
Tempe, AZ 85282 (480) 755-3630 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Western Watt installs power conditioning systems claiming to reduce electric rates and protect equipment from power surges and spikes. We have power outages that have caused problems with equipment since installation in 2010. On January 31, 2015 we experienced a power outage and subsequently had testing equipment damage.
Desired Settlement: I would like at least a partial refund or payment for repair of equipment. I would also like the statement "Western Watt, Inc provides clean energy to the entire building and protects all the electrical equipment in it from brown outs, spikes, lightning strikes, and other electrical hazards." removed from their website.
My clients have asked that I respond to the Better Business Bureau complaint filed by ********** ** ****** *********** * ******* *************On May 3, 2010 Mr. ****** purchased a power conditioning system from Western Watt.As required under the contract, an energy audit was conducted which demonstrated the energy savings to ****** *********** * ******* ************ was 16.79% after it was installed on or about May 17,2010.On May 24,2010 Western Watt received a telephone call from Mr. ****** who said he believed the Western Watt equipment had caused fuses to blow in the building where he was located. A courtesy service call was sent out by Western Watt, and the electrician discovered that Mr. ****** as utilizing a 1956 machine with faulty disconnects. As a courtesy the electrician attempted to temporarily alleviate the problem by tightening the disconnects. Since that date, and until February 2,2015 nothing more had been heard from Mr. ******.On February 2,2015 Mr. ****** contacted Western Watt, claimed he had suffered a loss of equipment, and demanded Western Watt modify their website. At that time Mr. ****** was advised the Western Watt warranty covered repair or replacement of the power conditioning unit only, but he was asked to send to Western Watt the documentation which confirmed an APS power outage as well as any documentation supporting his claim his equipment was damaged for review.No information was received from Mr. ******.On February 19, 2015 Mr. ****** sent another e-mail again demanding Western Watt modify their website in accordance with his demands, and indicating he would be contacting a lawyer to follow up "recovering financial losses that have occurred". Again, no documentation was ever received as requested by Western Watt which demonstrated any equipment loss had occurred, or the cause of any alleged equipment loss.To date, Mr. ****** has not returned any Western Watt unit demonstrated to be defectivenor has he provided any evidence the equipment he retains is defective in any way. Also, as there are numerous possible causes of equipment failure, without any additional information it cannot be determined if his equipment failed (if it in fact did so) as a result of: 1. An internal short in the machine; 2. Equipment so old the failure of the equipment was a result of normal wear and tear; 3. A power supply in any machine, and whether the power supply had been properly serviced, maintained, or whether the power supply provided erratic power to the rest of the machine causing it to fail; 4. Misuse of the machine; or 5. One of many other possible causes of failure. The Western Watt equipment conditions the power as it enters the building; it does not condition or protect against defects or problems in the internal wiring of the building or inside individual pieces of equipment. Without additional information and documentation it is impossible to even guess at the cause of any problem Mr. ****** claims to have occurred.As stated earlier, the written warranty of Western Watt Mr. ****** received extends only to repair or replacement of the power conditioning unit which has provided and likely continues to provide substantial energy savings to Mr. ****** as it has for the past four years. To simply respond to his other complaint to the Better Business Bureau, Mr. ****** is not entitled to tell Western Watt - or any other business - what information can or cannot be displayed on their website, any more than he can insist the Better Business Bureau alter its website to satisfy his particular demands.In summary, and although additional information has been requested by Western Watt from Mr. ****** in order to investigate his claims, he has declined to provide any documentation of an APS power outage or even identify which machine he claims has been damaged. Western Watt has completely performed according to the terms of their purchase agreement, and continues to stand behind its products in accordance with its written warranty. This Complaint is without foundation, and appears to be primarily for the purpose of harassment and/or to serve some undisclosed purpose of Mr. ******. Very truly yours, ******* **********