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BBB Accredited Business since
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This company distributes supplies, parts & equipment to test electrical lines and air conditioning & heating systems.
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A BBB Accredited Business since
BBB has determined that Value Testers, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Value Testers, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Wojcik, Managing Director Ms. Laurelle McCarthy, Accounts Manager Ms. Grace Wojcik, Member
Electronic Testing Equipment Electric Equipment & Supplies - Retail Air Conditioning Supplies & Parts Air Pollution Measuring Equipment & Service
Industry TipsAC Maintenance Contract or No Maintenance Contract?
610 E Bell Rd Ste 2-291
Phoenix, AZ 85022 (602) 795-8292 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I am ******** ****, an operations Manager for Electronic Solutions. We received a quotation from ****** ****** of Value Testers for 2pcs of Primary Calibrator Kit at $1066.75 each on June 12th, 2012. We signed a contract with our end user based on the quote provided from Value Testers. We issued an order for the purchase of the Primary Calibrator Kit on 08/27/2012. We received a call from Value Testers that stated we did not have the correct pricing on our order. We forwarded the quote from ****** ****** to Value Testers to prove pricing. We were then told that ****** ****** had made a mistake with the pricing and the new price is $1394.44 each. We are faced with fulfilling our contract with our end user. I have called ****** ****** to ask what can be done about it. ****** ****** told me that there was nothing to be done. When I asked to speak to a manager, Lisa came to the phone and told me we can't do business with you". Value Testers has caused us damage in the deal without so much as to offer some kind of concession to rectify their mistake. Value Testers website advertisement starts with Value Quality Integrity. I think integrity is a questionable use of word for Value Testers based on how they treated us over their mistake.
Desired Settlement: I was told by ****** ****** that the cost for the Primary Calibrator Kit was over $1066.75 each. I think Vaule Tester should offer to sell 2pcs of Primary Calibrator Kit at cost to help minimize our lost.
Response to BBB complaint *******
Ms. ******** **** has presented only an abbreviated part of the business situation that favors her point of view. Thus, we are presenting the entire story.
Quote number ************ was sent to one of her colleagues on June 11, 2012. We always give quotations valid for 30 days. Two months later she contacted us to place an order, and this is when we double checked prices. As it turned out our purchase price was higher at the time, when Ms. **** place the order. Thus, we apologized to her and informed her of the price change. We also told her that quoted price was below our purchase price, after pricing incrase. We were not advised - at the time when quotation was made - that her company was going to sign a contract with another party.
Ms. **** did not want to accept the fact that a manufacturer can change prices at any time. We offered her different price at a reseller level and asked her to explain to her customer that prices had changed.
Nobody told her “we can’t do business with you”, we only said that we cannot sell product to her below our cost, as such sale would be considered “Dumping”, which is an illegal activity.
1. Ms. ******** **** wanted to purchase product off a quotation that was sent to her colleague more than two months earlier.
2. Prices changed, yet she did not want to accept the fact each manufacturer has a right to change prices at any time.
3. Value Testers did not sign any contract with Ms. ******** **** to hold prices for her.
4. Ms. ******** **** insisted on Value Testers breaking the law and selling to her at price below the cost of a purchase, which Value Testers didn’t agree to do.