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Phone: (480) 820-5411 Fax: (480) 820-4643 View Additional Phone Numbers 6221 S. Maple Avenue, Tempe, AZ 85283
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This company offers vacuum tubes, electron tubes, parts, supplies and books for the restoration and repair of antique radios and guitar amplifiers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Noreen Cravener, President Mr. Mike Klassy, VP Ops.
Electronic Equipment & Supplies - Dealers
Products & Services
Antique Electronic Supply offers the following product(s): books, capacitors, grill cloth, guitar parts, resistors, speakers, transformers, vacuum tubes
Method(s) of PaymentVisa, Mastercard, Discover, American Express, PayPal.
Alternate Business NamesAntique Electronic Supply, LLC
THIS LOCATION IS NOT BBB ACCREDITED
6221 S. Maple Avenue
Tempe, AZ 85283 (480) 820-5411 Directions
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Additional Phone Numbers
- (800) 706-6789 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased some power tubes that were mailed to me.. I received the wrong tubes and they were damaged and they were not insured..so I returned them for a refund...They refused the refund..so I called customer service and they were rude on the phone and told me the cant do anything.....That is Wrong!
Desired Settlement: I would be willing to take a partial refund
Business Response: Hi BBB,
The customer placed an order with us for a set of Groove Tubes power tubes. We filled the order and shipped the pair of tubes to him as requested. Shortly after receiving the tubes, the customer contacted us because he wanted mid-rated tubes and the set he received was on the high end. This reason for return was recorded by our associate in the return authorization and we were going to send a mid-rated replacement upon receipt.
When the tubes arrived back to us, they were unfortunately broken. We contacted the customer to let him know that we cannot accept broken items that are returned and suggested he make a claim with the post office. The return was shipped back via Priority Mail, which is automatically insured for $50.00. The customer yelled at our office supervisor and claimed the tubes had arrived to him broken. The office supervisor tried to explain to him that items that arrive broken must result in a claim with the carrier instead of a return authorization. She pointed out that there was no mention of the tubes being broken in the return authorization. The customer then claimed he told our representative they were broken, but our representative did not make note of this in the RMA and, after speaking to our representative, he is sure there was no mention of damage or he would have filed a claim.
As with all products, we cannot accept them as a return if they are broken. We suggest the customer files a claim with the carrier. As we tried to tell him, we have the package and all packing material in case the post office wishes to inspect it in their investigation.