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Phone: (480) 986-8877 Fax: (480) 986-1980 1744 N 93rd St, Mesa, AZ 85207
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This company offers repair of all types of electronic and welding equipment including: TV's, Plasma TV's, DVD's, computer monitors, printers, CD's, Plasma Cutters, welders, welding supplies, gas, safety equipment, etc.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A 2 Z Electronics include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jerry Clingman, Owner
Electronic Equipment & Suppliers - Service & Repair Television & Radio - Service & Repair Handyman Services Electronic Equipment & Supplies - Dealers Television & Radio - Dealers Computers - Service & Repair
Products & Services
A 2 Z Electronics sells the following brand(s): Akai, Denon, Hitachi, JVC, LG, Mitsubishi, Nexus, Philips, Pioneer, RCA, Samsung, Sanyo, Sharp, Sony, Toshiba
A 2 Z Electronics offers the following product(s): Antennas, Big Screen Television, Cables, Digital Converter Box, DLP, DLP Lamps, DVD, Home Theater, LCD, LED, Receivers, Stereo, VCR
Alternate Business NamesA2Z Electronics & Welding, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
1744 N 93rd St
Mesa, AZ 85207 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/18/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Dropped off 25 inch ***** ** for repair (older model- 2004) on August 11, 2012, was told it would take about a week to fix, made a $40 deposit at the time. Approx one week later received a call from business and informed a part they had to order would take possibly another week or so to arrive. After that the business never intiated any contact to inform me of status of the repair. I had to continue to contact them and ask what was going on, etc and kept being told the part had not yet arrived. Finally after 5 weeks of waiting I called them on Sept 15th to say forget it and I just wanted the tv back and my money refunded. They said they would call when it was ready (had to put tv back together). A week later I still hadnt hear from them so went in on Sept 21st and told them I wanted the TV back and was told I could get it but not my $40 deposit because that went towards the diagnostic work and parts already put in to get it fixed. I told them I thought all this wait and still no repaired TV was ridiculous and the least they could do was refund the $40 but they still wouldn't refund the deposit. I informed them I would make a complaint with BBB and they said that was fine because "we have everything documented".
Desired Settlement: Would appreciate $40 deposit refunded for the extensive wait for the repair and their lack of good customer service: keeping me informed of status and should have informed me it was going to take longer to repair in the first place. Also their sign on their window states "Free estimate" so their saying they have a right to keep the $40 for diagnostic reasons is misleading their customers.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is absolutely untrue that they contacted us each time to explain why there was a delay. They only contacted us once after the first week to say they had to order a part and were waiting for it. We had to go into the store twice and call several times each time they just said they were waiting for a part no lengthy explanation such as we are now getting that they ordered three times and finally that the deflection yoke had failed. If they had made such a detailed effort we would not be in the place of making a complaint. Not making an effort to communicate is very bad business practice- and we will definitely go out of our way to make sure friends know not to patronize this business.
Regarding **** ********'s ***** **: An estimate was given at the front counter when she brought her TV in of S89.00 service and $40.00 parts in which she