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BBB Business Review

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Description

This company offers comprehensive energy management, coservation and sustainability solutions provider.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arizona Public Service Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arizona Public Service Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 75 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

75 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 46
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 75

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Arizona Public Service Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 16
Total Customer Reviews 18

Additional Information

BBB file opened: January 01, 1943 Business started: 01/01/1920 in AZ Business started locally: 01/01/1920 Business incorporated 04/08/1920 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity

Corporation

Business Management
Ms. Elizabeth McFall, APS Consumer Advocate
Contact Information
Principal: Mr. Don Brandt, CEO
Customer Contact: Ms. Elizabeth McFall, APS Consumer Advocate
Business Category

Electric Companies Energy Management & Conservation Consultant

Alternate Business Names
A.P.S. - Arizona Public Service APS (Arizona Power Supply) APS Energy Services Company, Inc. Pinnacle West Capital Corp.

Customer Review Rating plus BBB Rating Summary

Arizona Public Service Co. has received 4.43 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.