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BBB Business Review

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BBB Accredited Business since

On Site Drug & Alcohol Testing Northern AZ, LLC

Additional Locations

Phone: (928) 642-3932 7611 N. Outlook Lane, Prescott Valley, AZ 86315 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


On Site Drug & Alcohol Testing collector is certified to do DOT (Department of Transportation) and Non DOT (Not Regulated) Urine Collections and Breath Alcohol Testing.  Collections include; Pre-employment, Post Accident, Reasonable cause, Return to Duty, and Follow up testing.

For private panel testing On Site can provide instant or immediate drug tests for any covered employee.  The DOT does not allow for this type of test. Alcohol Testing is done using evidential testing equipment with a print out and is performed by a certified collector that meets all DOT standards.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that On Site Drug & Alcohol Testing Northern AZ, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for On Site Drug & Alcohol Testing Northern AZ, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on On Site Drug & Alcohol Testing Northern AZ, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 07, 2012 Business started: 10/09/2009 in AZ Business incorporated 04/05/2010 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Karen L. Milliken, Member Mr. Peter M Milliken, COO
Contact Information
Principal: Mrs. Karen L. Milliken, Member
Principal: Mr. Peter M Milliken, COO
Business Category

Drug & Alcohol Screening & Testing Screening - Background & Employment

Hours of Operation
Method(s) of Payment
Approved Credit, Cash, Check
Refund and Exchange Policy

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.