Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          The River Source has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforThe River Source

            Drug Abuse Information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers  holistic treatment center treating drug & alcohol addiction using naturopathic and traditional treatments.

            Business Details

            BBB File Opened:
            1/4/2006
            Years in Business:
            22
            Business Started:
            3/1/2002
            Business Incorporated:
            6/12/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • The River Source Treatment Center Inc
            Business Management
            • Mr. Phillip Westbrooks, President
            Contact Information

            Principal

            • Mr. Phillip Westbrooks, President

            Customer Contact

            • Mr. Phillip Westbrooks, President
            Additional Contact Information

            Fax Numbers

            • (480) 827-1637
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/15/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            After a long deliberation with the CEO after my departure from The Riversource where they held me against my will for 32 days among other issues, the CEO representing The Riversource agreed to return the funds to me in exchange for no legal action on the stated issue as well as others including rights violations, coercion, duress, misrepresentation of their services (trauma treatment and it's really and A&D house exclusively), etc. The payment was to have been made by the end of 2020. The payment was not made. I kept following up and he asked for more time a few more times "due to Covid." Around April when I followed up again, the email bounced. I contacted the Riversource and they had a new CEO. The person that made the agreement with me was no longer there (Anthony M******, former CEO). I have his name and contact information as well as all of the correspondence of the agreement via email. The Riversource refuses to honor the amount. I need to determine whether I can get this money or if I will pursue the violations as the result of not honoring the agreement. This has caused a tremendous amount of time, and mental and emotional strain. The agreement I made with the prior CEO was $10,000. I am now seeking the entire $12,500 I paid to The Riversource. It took over 6 months to resolve this with the then CEO both on the phone and via email and the CEO confirmed it twice via email (attached). I'm unwilling to walk away from the wrongs they committed and continue to with their organization as well as what they did to me. At present, they are in breach of contract by the agreement the CEO made with me. The last correspondence related to this when they refused to honor it under the new CEO was May 2021. In addition to the attachments, I have phone records, text messages. My email attachments do contain personal information. Please remove those if you use this on your site.

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Austin G.

            09/17/2022

            As a firefighter in the valley, I have firsthand encountered the damage this drug can do and the hold it has on people. My father was admitted with the promise of a 37 day in patient program to help him recover from his addiction. Mind you, prior to his admittance, my fathers insurance was accepted and my mother had to pay her whole out of pocket deductible of $4,850 to guarantee his success. The first 17 days went great, my mother (25 year ********* Department nurse) and I were able to visit him and he seemed to be making great improvements. However, on the 18th day my mother received a call from Riversource, telling her that her insurance probably would not cover the rest of his stay, so unless she guaranteed them $8000 out of pocket he would be discharged. My mother, dumbfounded, called her insurance; they stated that they never denied the claim and would 100% cover the rest of the stay pending the onsight MD direction . During this time of clarification, Riversource found it appropriate to discharge my father, send him on a shuttle back to Phoenix and claim that my father wouldnt be covered because he was doing so good and not a life or death situation. Riversource policy states that once a patient leaves they cannot come back without starting the program all over again. Riversource medically detoxed my father, loaded him up on new medications (muscle relaxers, sleep aids, anti anxiety medication and trazodone), doubled him up on his current medications and kicked him to the curb without any follow up instructions. I am SHOCKED with this outcome. I have never witnessed a bigger disgrace and lack of moral ethics in my life, a complete disregard for patient health or safety and a total money grab. My father is not healthy. He is not fixed. This IS a life or death situation and I feel as if Riversource is the root cause of my fathers demise from seeking the help he needs. Shame on you Riversource, you might as well have put the needle into my fathers arm.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.