BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Blue Diamond Subscriptions include:
- 76 complaint(s) filed against business
- Failure to respond to 3 complaint(s) filed against business
- Length of time business has taken to respond to complaint(s)
Factors that raised the rating for Blue Diamond Subscriptions include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||76|
Additional Complaint Information
According to information in BBB files, this company has a pattern of complaints involving advertising, delivery, billing, sales, refund, contract, and customer service issues. Complaints allege this business sells magazine subscriptions and books door-to-door. Some consumers state that the individuals going door-to-door are usually young adults claiming to sell magazines for local organizations, schools, or to earn funds for college or a trip. Complainants allege never receiving the magazines and/or books they order. Additionally, some complainants allege difficulty reaching the company when problems arise. When the complainant is able to contact the business about obtaining a refund, the company may deny their refund. At this time, Blue Diamond Subscriptions is responding and resolving some, but not all, BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Business ManagementScott Riley, Member Mr. Thomas Woodward, Principal Lacy Knight, Executive Contest Cooridinator Mr. Samuel Kraft, Office Manager Mr. Jose Roque, Contest Supervisor Mr. Brandon Stice, Executive Contest Cooridinator
Door-to-Door Sales - Magazines
Industry TipsMagazine Sales Door to Door
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview