BBB Business Review

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This business is not BBB accredited.

Blue Diamond Subscriptions

3820 W Happy Valley Rd Ste 141-191, Glendale, AZ 85310 View Additional Email Addresses http://www.bluediamondsubscriptions.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Blue Diamond Subscriptions include:

  • 67 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Blue Diamond Subscriptions include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 3
Delivery Issues 42
Guarantee/Warranty Issues 1
Problems with Product/Service 18
Total Closed Complaints 67

Additional Complaint Information

According to information in BBB files, this company has a pattern of complaints involving advertising, delivery, billing, sales, refund, contract, and customer service issues. Complaints allege this business sells magazine subscriptions and books door-to-door. Some consumers state that the individuals going door-to-door are usually young adults claiming to sell magazines for local organizations, schools, or to earn funds for college or a trip. Complainants allege never receiving the magazines and/or books they order. Additionally, some complainants allege difficulty reaching the company when problems arise. When the complainant is able to contact the business about obtaining a refund, the company may deny their refund. At this time, Blue Diamond Subscriptions is responding and resolving some, but not all, BBB complaints.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Blue Diamond Subscriptions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: February 09, 2012 Business started: 01/01/2010
Business Management
Scott Riley, Member Mr. Thomas Woodward, Principal Lacy Knight, Executive Contest Cooridinator Mr. Samuel Kraft, Office Manager Mr. Jose Roque, Contest Supervisor Mr. Brandon Stice, Executive Contest Cooridinator
Contact Information
Customer Contact: Mr. Samuel Kraft, Office Manager
Principal: Scott Riley, Member
Principal: Mr. Thomas Woodward, Principal
Business Category

Door-to-Door Sales - Magazines

Industry Tips
Magazine Sales Door to Door

Customer Review Rating plus BBB Rating Summary

Blue Diamond Subscriptions has received 1 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.