BBB Business Review

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This business is not BBB accredited.

Deer Valley Smiles

Phone: (623) 434-0620 View Additional Phone Numbers 3414 W Union Hills Dr Ste 14, Phoenix, AZ 85027 http://www.deervalleysmiles.com/ View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Deer Valley Smiles include:

  • Failure to respond to 7 complaint(s) filed against business

Factors that raised the rating for Deer Valley Smiles include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 11

Additional Complaint Information

Complaints filed with BBB against Deer Valley Smiles allege billing or collection issues, customer service issues, and problems with product or service. Consumers claim that the company charges upfront for dental services and fails to resolve outstanding billing credits. While some complainants state they ultimately decided to decline service from being performed others claim the dentist refused to perform the requested services altogether. Both instances should result in the consumer receiving a refund however, the company fails to deliver the amount owed. In addition, complainants state they feel misled by the company. At this time, Deer Valley Smiles is not responding to BBB complaints.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Deer Valley Smiles
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: March 02, 2010 Business started: 08/24/2011 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Board of Dental Examiners
4205 N. 7th Avenue, Ste. 300, Phoenix AZ 85013
http://www.azdentalboard.org
Phone Number: (602) 242-1492
Fax Number: (602) 242-1445
information@azdentalboard.us

Business Management
Mr. Shawn M Fuller, DDS, Member Mr. Joseph Graziano, Member Monica Rivera, Office Manager - Best Choice Dental
Contact Information
Principal: Mr. Shawn M Fuller, DDS, Member
Principal: Mr. Joseph Graziano, Member
Customer Contact: Monica Rivera, Office Manager - Best Choice Dental
Business Category

Dentists

Alternate Business Names
Best Choice Dental Smiles on Broadway

Customer Review Rating plus BBB Rating Summary

Deer Valley Smiles has received 1.44 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.