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Phone: (480) 948-7670 Fax: (480) 991-7168 6920 E Shea Blvd #201, Scottsdale, AZ 85254
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This dental practice offers cosmetic and restorative dentistry services.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Briggs Family and Cosmetic Dentistry include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
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Type of Entity
Private Limited Company by Shares (LTD)
Business ManagementDr. Bradley A. Briggs, DDS Ms. Janet Briggs, Co-Owner Dr. Roger A. Briggs, President
Dentists Dentistry - Cosmetic
THIS LOCATION IS NOT BBB ACCREDITED
6920 E Shea Blvd #201
Scottsdale, AZ 85254 (480) 948-7670 Directions
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Read Complaint Details
Complaint: Business first said procedure was covered under insurance, then after work was finished, said was not covered, then sent bill for full price after agreeing to a discounted price. Then, said they didn't receive insurance card until after work was completed. Then, said would send to health insurance and would send proof of submission but did insurance said no submission and I receive no proof.
Desired Settlement: resolve dispute
Roger A. Briggs, DOS, Ltd. Bradley A. Briggs, DDS
RE: TO #********
********* ** *** called our office to make an appointment with us on 7-16-15. At that time, we gathered some personal information, and were told she did not have insurance info. She informed us that she was driving, and would call back with the info. See Exhibit A, attached, We then wrote an extensive note in our schedule on that same date. We scheduled her for a New patient consultation on July 17th at 9:20 am.
Stephanie came in for her appointment on July 17,h, and provided us with BCBSAZ as her Insurance info, and did not even put in the insured birthdale. As you can see from Exhibit B attached, it was our staffs handwriting that changed it to Delta, and with an insured birthdatc. Stephanie's own handwriting shows mis-information. Stephanie came in the office in pain, and we informed her that we would take a $50.00 payment as that was a typical deductible, we would let insurance close, and balance bill her. She agreed, and a filling was placed to relieve her from pain.
After the fact, we were given the Delta information, it was faxed to us after the appointment.
On 7-28-15, we sent an invoice to the patient, as the services were not covered by her dental insurance. Unfortunately, wc can not be responsible for the patients' treatment when we are not provided with the correct information.
Statements were sent to the patient on 7-28-15, 8-6-15, 8-31-15, and 10-2-15. On 10-8-15, we informed the patient that if the balance was not paid, it would be turned over for collections. Another statement was sent to the patient on 11/12/15. Wc had no response, and turned it over to Transworld, the company that does our collections.
Our office spoke with **** ********, her husband, and told him as a courtesy, we would try to put the exam and x-ray through Medical insurance. See attached Invoice dated 11/23/15, showing Credit adjustment of $107.00, as it was being billed to Medical Insurance claim. Exhibit C Attached. We had asked Mr. Campbell to pay the $160.40 upon receipt, and we would wait on the $107.00 to see if Medical Insurance would cover it.
Medical and Dental Insurance were billed on the patients behalf, both explaination of benefit attached. Exhibit D and H. Both of these go to our practice and to the patient. Both state "not a covered service." It is clear that the balance is the patients responsibility.
The patient claims in the complaint that neither was it submitted, but that he also received no proof of submission. The insurance company sends every patient the BOB, as well as we sent him a certified copy, which was signed for on 1-26-16. Exhibit F Attached. There is no valid reason for this complaint.
The patient called and stated she was on disability, they were in financial difficulily, and could we simply write off the balance. We did the service per the patient request to get her out of pain, and they are making claims against our company that are simply not valid. The patient has paid the bill to stay out of collections, and we felt it settled at that point.
Please clear our company of any wrongdoing in this matter.
Consumer Response: 1. My wife did not go in pain but needed to fix a delayed procedure and decided to try Briggs as we were searching for a new dentist for our family.
2. Briggs was provided insurance before appointment and was told by the front desk the procedure was covered.
3. Briggs never called BCBS insurance to file a claim as BCBS reported that no claim was ever submitted.
4. Briggs never asked Mr. ******** to pay the $160.40 and wait for the rest, Briggs demanded full $267 be paid up front and would have to contact BCBS for the balance. When Mr. ******** called BCBS, they claimed no submission was made.
5. The certified signature in the attachment is for the receipt sent from Briggs after final payment of $267 to Briggs, not the insurance company, as stated in the letter. In this letter Briggs promised to email and mail a copy of the receipt and insurance submission. Briggs never emailed anything and in the letter only provided receipt, not insurance submission.
This mishap would have gone away quickly with general niceties and a good "bedside manor", but Briggs denied any wrongdoing from the beginning and returned with smears and story changes each turn of event. Then, respond with new facts to the story, as per their attachments. Very disappointing
Read Complaint Details
Complaint: We were quoted a specific amount for a surgical dental procedure. We re-confirmed the amount prior to moving forward to ensure that all costs were correct and that the out of pocket expenses were accurate after their billing department had spoken to our insurance company. The procedure was complete and we paid for all out of pocket expenses prior to leaving the office. A few weeks later we received a random bill from them for over 400.00. After inquiring and explaining what we were quoted, the billing specialist stated that she would look into it and follow-up with us. This never happened, so we assumed it had been corrected. After a few more months we received a statement showing a past due balance, again we called the office and spoke to the billing specialist who this time tried to explain that insurance only covered a specific amount and that the amount that they quoted at the time of surgery was incorrect. I stated that we were not going to pay it because we already paid the amount that we were told was due at time of surgery and that was the amount we agreed to. She again stated that she would investigate and call us back. the call never came but again a past due statement arrived. I called the office and asked to speak to the office manager, was told that she was not available but that ********* would investigate and call me back. She follow-up with me a few days later to advise that after researching it that we owed the money and that the first amount was wrong. I finally gave up and paid the amount to ensure that our stellar credit rating as not tarnished. Advised that I could not believe that Dr. ****** did business this way. She took the payment and said she understood that we would no longer be using them. This is absolutely bait and switch and they feel that they can get away with this. The amount was agreed to prior to the surgery and should not be able to be changed after the fact, even if they made a billing error that showed the incorrect amount to be paid from the insurance company. That was there mistake and not minem
Desired Settlement: I should not be responsible for the erroneous 400+ dollars.
In response to Mr. ********** complaint regarding our billing practices.