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National Bankcard Monitor, LLCAdditional Locations
835 W. Warner Rd. #101-454, Gilbert, AZ 85233 ! There is an alert on National Bankcard Monitor, LLC !
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On 2/18/2013, National Bankcard Monitor indicated to the BBB by email that it is no longer in business and has dissolved the company. As of 6/10/2013, information in BBB files indicates National Bankcard Monitor continues to operate and is not out of business. For consumers that have complaints, in addition to calling their credit card company or payment method used for NBCM transactions and filing a complaint with the BBB, they can contact the FTC at 877-FTC-HELP.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for National Bankcard Monitor, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Additional Complaint Information
A number of consumers have reported to BBB that National Bankcard Monitor (“NBCM”) offers to consolidate and/or obtain lower interest rates on consumers’ credit cards in exchange for an upfront fee ranging from $798 to $1995. Consumers allege that NBCM promises to lower the interest rates on their credit cards by up to 50% and save them thousands of dollars. NBCM has informed BBB that it does not negotiate debts or charge consumers for “balance transfer services,” nor does it change any of the terms of a consumers’ credit card agreement; rather,it provides a "debt analysis" or a "debt elimination program guide" that advises the consumer how to pay their debts off faster. Some consumers allege long delays in receiving the debt analysis packet or say they do not receive the packet at all. Many consumers report confusion about the program and say that when they attempt to reach NBCM for an explanation, they are not satisfied with the response. Some consumers report that when they have attempted to obtain a refund from NBCM, they either have experienced difficulty reaching the company, are told they will not receive a refund, or are promised a refund but never receive one. NBCM has responded to a number of complaints filed with BBB by issuing full refunds. As of 2/18/2013 NBCM has failed to respond to complaints and has indicated to BBB that it is out of business. As of 6/10/2013 information in BBB files indicates NBCM is still conducting business and the company continues to contact consumers and charge fees for services.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gino Niccoli, CEO Mr. Terry Duff, Manager
Related BusinessesELH Consulting
Debt Repayment Plan
Alternate Business NamesFederal Interest Savings Financial Interest Strategies, LLC National Bank Manager NBM NBM Savings nbmsavings.com
Industry TipsCredit Repair Debt Consolidation/Bill Paying Services Debt Relief Services
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On 2/18/2013, National Bankcard Monitor indicated to the BBB by email that it is no longer in business and has dissolved the company. As of 6/10/2013, information in BBB files indicates National Bankcard Monitor continues to operate and is not out of business. For consumers that have complaints, in addition to calling their credit card company or payment method used for NBCM transactions, they can file a complaint with the Better Business Bureau at www.bbb.org.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven. On August 13, 2013, the Attorney General for the State of Arizona filed a Complaint against Gino Niccoli, National Bankcard Monitor, LLC, and Financial Interest Strategies, LLC f/k/a Federal Interest Savings, LLC in The Superior Court of the State of Arizona. Charges filed allege that National Bankcard Monitor is in violation of the Arizona Consumer Fraud Act and the Arizona Telephone Solicitations Act which prohibits businesses from making telemarketing phone calls unless the company is registered and bonded with the State of Arizona and provides disclosure and refund information to consumers. Under the terms of the Complaint, the Attorney General for the State of Arizona has ordered that National Bankcard Monitor be prohibited from violating the Arizona Consumer Fraud Act and the Arizona Telephone Solicitations Act. In addition, the Complaint orders that National Bankcard Monitor cease telemarketing calls to generate sales from residents in Arizona, restore any money acquired through illegal telemarketing activities, pay a $10,000 civil penalty to the State of Arizona for each violation of the Arizona Consumer Fraud Act, and pay the State of Arizona for its investigative and attorneys’ costs as they relate to this Complaint. The matter is pending. For more details please contact the Arizona State Attorney General’s office by phone at 602.542.5025.
In addition, on August 16, 2013, Gino Niccoli, National Bankcard Monitor, LLC, and Financial Interest Strategies, LLC f/k/a Federal Interest Savings, LLC business entered into a Consent Judgment with the Attorney General for the State of Arizona. The Consent Judgment settles allegations that National Bankcard Monitor violated the Arizona Consumer Fraud Act and the Arizona Telephone Solicitations Act which prohibits businesses from making telemarketing phone calls unless the company is registered and bonded with the State of Arizona and provides disclosure and refund information to consumers. Under the terms of the Consent Judgment, National Bankcard Monitor agreed to provide consumer restitution in the amount of $250,939.01, to be distributed by the Attorney General to consumers who filed complaints prior to, or within 60 days of the approval date of the Consent Judgment. This includes BBB complainants. The last date to file a complaint and be eligible to receive restitution is October 16, 2013. The Consent Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details please contact the Arizona State Attorney General’s office by phone at 602.542.5025.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: after calling my residence for about 6 months advertising lowering my interest rates on my credit cards i called national bankcard monitor. People were professional and answered all my questions i had at the time. I decided to give this program a try for $1300.00 and they would get my interest rates lowed and finance charges taken off my credit cards. They gave me a confirmation number , peoples name i talked to. they sent me papers and i filled out and mailed and never heard from them, but i still got the phone calls from them advertising getting your interest rates lowered There phone number doesn't work either.
Desired Settlement: i want my 1300.00 that was put on a credit card refunded by a personnel check.
Problems with Product/Service
Read Complaint Details
Complaint: This company has failed to honor financial services after receiving my $1500 and I am just now learning from doing research the company may be out of business. I have been attempting for months to contact the business. The phone number I have doesn't work.
Desired Settlement: I want my $1500 BACK!
Read Complaint Details
Complaint: This comp[any pursued me because they knew I was having problems paying my debts. At the time of communication I had just gotten a job and was hopeful to be able to start paying my bills again after having been unemployed for almost 2 years. They promised to provide me with a plan to pay my debts "as if" I had lowered my interest rates by 76% and to provide me with support and a service until I was completely paid off. They did provide me with an analysis sheet showing me how to pay my bills to eliminate my debt earlier than projected. They charged me over $1200 for this service and after submitting the analysis to me, I have been unable to reach them at the number they provided. In the analysis paperwork I have a sheet that states: "We are not done yet, depending on your credit score and debt t income ratio, call customer service to see if you qualify for balance transfer or negotiations." Please give us a call at **************. I have called that number multiples times and it is a fax number. Previously to receiving the "analysis paperwork" they were in contact with me. Once received they dropped me immediately.
Desired Settlement: They need to refund my credit card for the charge, they did not fulfill their obligations and therefore by default on their part they need to refund the monies they were paid.