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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Share Accounts (savings)
Money Market Accounts
Home Equity Lines of Credit
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A BBB Accredited Business since
BBB has determined that SunWest Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for SunWest Federal Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
National Credit Union Administration
1775 Duke Street, Alexandria VA 22314-3428
Fax Number: 703-518-6409
Business ManagementMr. Brian Gorman, Vice President Mr. Jeff Morrow, Director of Marketing
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (623) 925-9710(Phone)
- (866) 897-9378(Phone)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Technical Support
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I received a personal loan for the amount of approximately $1,300.00 in May, 2013 in order to pay off most of my existing credit-card debt. All but one of my credit cards actually received a full payoff and this outstanding credit card is the Rewards Zone ********** offered by **** ***. I have spent several months trying to figure out where this payment in the amount of $258.60 was sent to. I had been working through ******* *** and **** **** both of which are or were current vendors for the **** *** ********** and about (2) two weeks ago they determined that the check was cashed by ** ****** and ****** a bank I have never had affiliation with and never advised my personal loan administration "******** to send the check to. The agent did not have any recollection or record of where she sent my payment to and because of that mistake, I am not only paying for money I never actually received* **** *** has sent me to collections and my credit score has been severely damaged. In the wake of being advised that ** ****** and ***** cashed my check which they also had no business doing because I do not bank with them,I have tried to contact their payment department and "Good Faith" accounting department with no followup what-so-ever and I am just not having any luck getting this situation rectified so that I can move on with my life and start rebuilding my severely damaged credit portfolio.
Desired Settlement: I would like Sunwest FCU to do one of two things and they are listed below: 1. They need to contact ** ****** & *****, find my payment on my behalf and pay the entire balance owed to **** *** which includes any and all late fees associated with delinquency on the account. 2. They need to replace the $258.60 they lost and send the check directly to me so I can pay off **** *** however, in this case I would be eating the cost for the late fees and due to the circumstances, Sunwest should really consider this option BUT I am willing to take on that cost IF I can get this money replaced and Sunwest would need to work with ***** to get their money back. I am truly grateful that Sunwest approved a personal for me however, this has proven to be more of a burden than anything and I would really like to do business with your company. Please make this right, I really do not think I am asking that much, Thank you, ******* *****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.