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BBB Accredited Business since
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This business is a federal credit union.
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A BBB Accredited Business since
BBB has determined that MariSol Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MariSol Federal Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Robin Romano, Chief Executive Officer Mr. Armando Barragan, Admin/Marketing Assistant Miss. Cindy Herman, CFO
721 N. 3rd Street
Phoenix, AZ 85004 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On the morning of 6/20/2014 My Wife gave me the debit card, I am also on the account... I went to my Dr. Appointment then went home at around 1200 I tried to get lunch and fill up but could not find the debit card. I tried to access our account and it had been canceled so I called the branch and was informed that 2 fraudulent transactions had occured... 1. FROM CHASE BANK in the amount of 202.50 AND 2ND FROM **** ***** in the amount of 302.50 for a total amount of 505.50. I filed a police report and filled out the necessary paperwork but immediately following filling the paperwork out I was told that it was a pin based transaction that they probably would not reimburse the deducted amounts. I was also told that a teller had given our confidential information that very morning to someone who had called in to get the balance and reset our online banking. I informed them that I had not called until 1100 am and that was not me. They informed me that It was probably coincidence that the unauthorized debits had occurred the same day as them giving out information without verifying the callers information. We were told that on Monday we would get a phone call from the branch manager ***** which we never received. It was not until Wed the 25th of June when we returned and I had to ask what the situation was that we finally heard from *****. He was extremely condescending in his conversation with me and told us that the reason that they would not be returning the stolen money was because I wasn;t using my own Bank card but my wife's. He said that she failed to have control of the bank card, even though I am on the account. Finally it wasn't until today the 26th that they also informed us that they would not be issuing another debit card because "That is our right."
Desired Settlement: I want them to return the stolen amount. We will be moving credit union because it is clear that they cannot and have not protected our finances and when they can't they treat us as customers with disrespect, especially ***** the Branch manager
For the above referenced complaint we have provided a reply directly to the Mr. and Mrs. *******. MariSol Federal Credit Union takes the privacy of our members' information very seriously. As such, we will not
This complaint was about two transactions made by on a debit card that was issued to Mrs. *******. These transactions were completed at ATM machines, therefore a PIN# was required, the pin used was the one used by Mrs. *******, the cardholder. Mr. ******** is a joint owner on the account, but does not have a debit card. Mrs. ******* did admit that she allowed Mr. ******* to use the card and did give him her PIN#. Based on this information, these transactions could not be considered fraud. Therefore, no refund of money was completed. It should be noted, that transactions had been done at one of the locations prior to the transaction in question.
***** ** ******
|12/17/2012||Billing/Collection Issues | Complaint Details Unavailable|