If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company provides credit union services.
Request a Quote
A BBB Accredited Business since
BBB has determined that Landings Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Landings Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Not For Profit
Business ManagementMs. Margaret Hunnicutt, CEO Michelle Garrison, Internal Control Specialist Ms. Cora Soviero, Quality Control Manager
Credit Unions Loans Loans - Small Business Consumer Finance & Loan Companies Mortgage Brokers Financial Services Financing Consultants Credit Cards & Plans
Alternate Business NamesTempe Schools Credit Union
Industry TipsAdvance Fee Loans Reverse Mortgage: What to Know
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I payed off my auto loan with them in October 2. I went into a branch on November 27th to find out where my title was. I was told it would be sent in 7 to 10 business days. After not receiving it by December 31st I went back to branch where they said it it was released and I should have it the next week. Now it is January 10th and still no title. After 45 days I still don't have MY title to the vehicle I OWN free and clear. At this point they have stolen ownership of my vehicle. Additionally for failure to deliver what I am owed per the terms of our contract (loan documents) a penatly fee should be paid (as I have been assesed should I have failed to meet the terms set forth for me in the contract).
Desired Settlement: Title delivery for the vehicle I own and a penalty fee for failure to meet the contract terms of the loan.
Business Response: I spoke with the member and reviewed the situation. There were some processing errors made which caused the delay in the release of the lien with the Department of Motor Vehicles. This matter has been resolved to the members satisfaction..
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Read Complaint Details
Complaint: My first collection issue was when **** ****** sent an itemized email of my negative checking account to my work email without me asking her to do so. I was upset and contacted the collection manager at that time. I have yet to receive a response. Since then, Wendy has called my home repeatedly and left on my voicemail details about how my account is past due and how I need to take care of obligations. On my voicemail it id's three names on the voicemail so she is very aware it is not private. I have asked her to call my cell phone and she refuses to do so. I have saved these messages and can play them if needed. I teach ***** classes so I am very aware of the laws and at this point I am being harrassed.
Desired Settlement: At this point it would need to be discussed.
Better Business Bureau:
|5/7/2013||Billing/Collection Issues | Complaint Details Unavailable|