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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company is a credit union that offers savings, checking and money marketing services.
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A BBB Accredited Business since
BBB has determined that Deer Valley Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Deer Valley Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Robb Scott, CEO Mr. Mark Trumpp, Vice President of Marketing
Credit Unions Loans Loans - Small Business Mortgage Brokers
Industry TipsAdvance Fee Loans Reverse Mortgage: What to Know
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
16215 North 28th Avenue
Phoenix, AZ 85053 (602) 375-7300 (602) 375-7318 (800) 528-2428 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (602) 375-7318(Phone)
- (800) 528-2428(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We applied for a home loan for $140k. We provided all required financial data. We were given a good Faith estimate for 140k.. We were required to pay $400 for an appraisal. Our home appraised at $241k. @60k more than expected in the original good faith estimate. That was in our favor. After our out of pocket expense for appraisal we recieved a counter offer for @85k. This is unethical. Ultimately, we were told that our financial info was incorrect. I would have never paid $400 for an appraisal if they would have done their due diligence with our financials. In summary, if Deer Valley applied due diligence regarding our income, the Good Faith Estimate would have been adjusted before we paid $400 for an appraisal. Lastly, we applied for loan in April and counter offer was in mid June. There was plenty of time to properly review our financials. In fact, they did a hard credit check twice on us individually due to their negligence in reviewing loan in an untimely matter. So not only am I out $400 for appraisal, my credit score has been severely compromised . I would have never followed thru with appraisal if we had known the true amount they were going to offer. I know a Good Faith estimate can change...but almost 50 percent? It's borderline criminal if you ask me.
Desired Settlement: Refund for my out of pocket expense for appraisal.
Business Response: Regarding complaint by ******* ******. Mr. ****** applied for a first mortgage loan. In our application process he was unable to provide proof of income to support the amount of income he entered on the mortgage application. We had to reduce the loan amount commensurate with the proof of income provided by Mr. ******. We have withdrawn his loan application, and the $400 for the appraisal was absorbed by the credit union and credited to his account on July 14th.