Customer ReviewsforCredit Union West

Extremely horrible customer service especially in the ********, ** branch. Teller contradicted EVERYTHING I said. Got exactly nowhere. Asked for appointment with branch manager, he didn't call and didn't care. Pound sand.

Thank you for sharing your experience with us. We are sorry for your frustration. Your feedback is important and helps us continue to build a better customer service experience. We would like a team member to follow up with you so we can further understand and address your concerns. Please give us a call through our ********************* at ************. We hope you will keep your membership at Credit Union West and thank you for being a valued member.

Just opened two accounts and will close both. This has been the worst financial institution process im my 70+ years, enen worse than 1AZ..1- Rude staff, upon first [required] visit to open the accounts. Walked out.2- Ignorant clerk at a different branch was barely capable of following the screen's directions.]3- Unable to get basic information, like account numbers and member number w/o going to branch; call to their central number was a waste of time.I want a bank that supports and aets the people they SERVE, not citing excuse afrter excuse of why they CANNOT,Their actions prove a lack or respect for and support of members, currenet and prospective.

Were sorry for your frustration. Please know that this is not our standard customer service experience. We'd like a team member to follow up with you so we can further understand and address your concerns. Your feedback is important to us. Please give us a call through our ********************* at ************. Thank you!

My car payment is paid ahead my 1 year. I still throw payments to it randomly because, well I don't like owing debt. I paid $500 just the other day on 5.13.2023. So today 3-24-2023 i get a letter dated 3-20-2023 stating that, they will be moving my next bill to be due 4-3-2023. So they want me to pay another payment in 10 days, even though not only am i paid ahead by a year, but i just send another payment twice as much as my standard due payment. for so many people in this economy, this would be a CRUSHING notification. You should be ashamed,

We apologize for the confusion the letter may have caused. We value your membership and appreciate your feedback. A Credit Union West representative will be contacting you shortly to clarify the detailed content in the letter. If you have additional questions, please call our ********************* at ************. Thank you!

I've banked with Credit Union West for almost 8 years now. Today i went to an ATM at a different bank. Which they charged me a fee, already knew that was coming. Then i saw Credit Union West also charged me a fee. I called and asked about it. They charged me a 2$ fee because I didn't use there ATM. I will no longer be banking with them.

Thank you for sharing your experience with us. Your feedback is important and helps us build financial products and services that will help each person in our community grow their financial stability and success. Information about fees, including ATM usage fees, can be found on our website at cuwest.org/rates or by contacting us by phone, online banking, or at a branch location. We hope you keep your membership at CU West and thank you for being a valued member.

This bank is horrible. I signed up for a checking account a few months ago. I still have yet to receive any sort of welcome letter from the bank containing my banking information and debit card. I continue to ask for assistance on this matter and I keep getting told the info is on its way and will be there in no more than 72 hours. So finally I get fed up and asked to close my savings and checking account. These low life's have the audacity to try and charge me to close my account, even though I'm choosing not to do business due to their horrible customer service. I'm glad I did not switch both of my direct deposits and SSI check to this bank. Had I done so I wouldn't have any access to my money and could not pay my bill. Please heed my warnings this bank will put you in a very horrible position. I know now why this bank has a two star rating. This is a bottom feeder. They will do something incorrectly on purpose to collect fees from you. Credit unions are suppose to be better than the big banks, but this bank is even more crooked, deceptive and unscrupulous than they are. Save yourself the headaches. All of the other reviews back up my claim. Steer clear

Thank you for bringing this to our attention. It is part of our mission to help our members reach a better financial future, so we appreciate you giving us the opportunity to review your account and take the necessary action. We have made attempts to contact you regarding this matter, so please give us a call at ************. Thank you for your membership!

Two decades of credit destroyed. My 780 credit score ruined. I lost 121 points because I started a new loan with them and never received a proper bill the first month. I payed it one month late alont with that next month at the same time (again a new account) went right on my credit score. Are you trying to ruin my life!?

Thank you for bringing this to our attention and allowing us to speak with you to resolve your concerns. Were very happy that we were able to come to a positive resolution and you should see a correction on your credit report within 48 to 72 hours. If you have any other questions, please give us a call at ************. Thank you for your valued membership!

We have been members of CU West since ****. They were good to do business with until the last few years. On June 25th we reported an unknown charge on my husbands credit/ debit card. Which of course meant the card was cancelled. We leave for the summer and were advised since we didnt change our address with them we would have to wait 30 days to order a new card. We are paperless but did do a temporary change of address with the US *************** They said that was not acceptable.It is now August 10th and he still has not received the replacement. **************** did say the card did not come from them which has caused him to have to use interest charging cards in the meantime instead of our own money.Im sure we are not the only seniors who travel in the summer. This is a terrible policy and inconvenience when we can verify our identity and provide a postal service temporary change of address. We had a *********** card compromised and they Fed Exed it to us in 2 days. When we return home we will be moving our business.

Thank you for sharing your feedback regarding your experience with Credit Union West. We value your comments and very sorry to hear about the issues you encountered while trying to obtain a new credit/debit card. We would like a chance to follow up with you to discuss your concerns and provide resolution. Please give us a call at ************.

The number provided to call was the general CU number telling me this is a canned response. Essentially, there is no resolution to our issue. Just know when you travel you will be at risk of not being able to get a card replacement in any timely way so have a backup plan. Very disappointed.