If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This credit union offers banking, loans, IRA's and safety deposit boxes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Altier Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Altier Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Harry Mateer, CEO Ms. Brenda McSwain, Director of Administration, Facilities & Training Mr. David L. Skilton, Corporate Officer
Credit Unions Loans Mortgage Brokers Mortgage Bankers Banking Services
Industry TipsAdvance Fee Loans Reverse Mortgage: What to Know
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1511 N Project Drive
Tempe, AZ 85281 Directions
1650 S Priest Dr
Tempe, AZ 85281 Directions
221 N. 79th Avenue
Tolleson, AZ 85072 (602) 236-4977 Directions
449 Haul Road
Page, AZ 86040 (928) 645-0963 Directions
6846 E. Warner Road
Mesa, AZ 85212 (480) 324-1033 Directions
P.O. Box 2447
St. Johns, AZ 85936 (928) 337-3455
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (602) 236-4977(Phone)
- (480) 324-1033(Phone)
- (888) 999-3936(Phone)
- (928) 337-3455(Phone)
- (928) 645-0963(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In living my desire to build a pool i went through california pools to design a pool on my home. They referred me to apply for financing through one of the banks that service their financing needs in this case was Altier Credit Union. I submitted my application and within financing requirements they had Debt to Income guidelines not above 40%. when i calculated my gross income along with my spouses and the monthly recurring expenses it came out to roughly 38-39%. This credit Union, not sure how they do their math said i was at 53%. Not sure how they do their math but they ultimately denied me for the pool financing loan. From my understanding they are suppose to use Gross income not Net Income when calculating DTI. I would like for this to be known as the representative ********* ******* was who advised me this and i would like for them to give me a breakdown on how they came about with the 53% DTI.
Desired Settlement: i want them to review their calculations and explain to me how DTI was 53% if DTI has to do with gross income and not NEt incme as when i did my calculations i was at 39% DTI. If it was their error they need to fix my application for me to fulfill financing
I checked with our Lending Department and we have no record of receiving a loan application under the name “**** ******** ******.” If the loan application was submitted under her husband’s name, we’ll need his name to search for the loan documents. If the BBB requires a more formal response, please advise. Thank you for your assistance.** *******Director of Administration, Facilities & Training
Altier Credit Union
Better Business Bureau:
In response to *** ******'s statements regarding the denial of her swimming pool loan application by loan officer, ********* *******, the loan application was reviewed by the mortgage loan manager and her findings are noted below:
Income for *** ******'s loan was calculated by using a letter provided by ***** *********** and pay check stubs from **** ** *******. The combined monthly income was noted as $6,274.00 from these sources. The debt calculation was determined from an ******** credit report. Total debt (including the new loan payment of $291 for the swimming pool) was $3,295.00. Debts divided by income equal 53%. As you can see from the calculation, gross income was used to calculate the debt ratio. Based on *** *** **** ******** high debt ratio, the loan was denied. It is our hope that the information provided will clear up any misunderstanding or questions that Mr. and Mrs. ****** may have regarding their loan application denial.
Consumer Response: from my understanding monthly income should be imputed as income before taxes not after. If that is the case monthly income is being calculated after deductions. Per ************ when using debt to income calculator advices it would be income prior to deductions. Please clarify.
Business Response: I believe we were clear in our previous statement that the loan officer calculated the debt to income ratio based on the applicant's gross income. Unless the applicant has a new dispute, we now consider this matter closed.
Customer Reviews Summary