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BBB Business Review

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BBB Accredited Business since

Merchants Information Solutions, Inc.

Phone: (602) 744-3700 View Additional Phone Numbers 301 E. Virginia Avenue, Suite 4000, Phoenix, AZ 85004 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business provides pre-employment background screening and assessments/integrity testing and consumer and business identity theft solutions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Merchants Information Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Merchants Information Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1963 Business started: 02/15/1912 in AZ Business started locally: 02/15/1912 Business incorporated 02/15/1912 in AZ
Type of Entity


Business Management
Mr. Russ Johnson, President Mr. James Collard, VP of Operations Mr. Jim Collins, VP of Sales Mr. Stephen Swope, VP/CFO & Treasurer
Contact Information
Customer Contact: Mr. James Collard, VP of Operations
Principal: Mr. Russ Johnson, President
Business Category

Credit Reporting Agencies Employment Service - Employee Leasing Drug & Alcohol Screening & Testing Identity Theft Protection & Prevention Services Screening - Background & Employment Credit Services

Alternate Business Names
Merchants Recovery Solutions Inc.
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.