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BBB Business Review

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BBB Accredited Business since

The Picture Window, Inc.

Additional Locations

Phone: (928) 634-8442 Fax: (928) 634-6688 View Additional Phone Numbers 634 E State Route 89A, Cottonwood, AZ 86326 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company sells Brand name blinds, shades, shutters, draperies and toppers, bedding/pillows, patio sun/wind screens & Awnings, as well as  Flooring, including tile, carpet, vinyl, hardwoods & laminate. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Picture Window, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Picture Window, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Picture Window, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 11, 2001 Business started: 04/03/1978 in AZ Business started locally: 01/03/1983 Business incorporated 03/15/1999 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity


Business Management
Mrs. Kelli Demers, Office Manager Mr. Steve Engler, Installer
Contact Information
Customer Contact: Mrs. Kelli Demers, Office Manager
Principal: Ms. Janet Layfield, President
Business Category

Contractors - Flooring Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Awnings & Canopies Bedding Carpet & Rug Dealers - New Tile - Non-Ceramic - Contractors & Dealers Venetian Blinds - Dealers

Products & Services

The Picture Window, Inc. sells the following brand(s): Eclipse, Liberty Home Products, Hunter Douglas, MechoShade, Graber, Kirsch, Kasmir, Horizon, Mohawk, Flexitech, DalTile, AZ Tile, Beaulieu, American Berber, Longust

The Picture Window, Inc. offers the following product(s): Awnings, Honeycomb shades, verticals, wood blinds, shutters, carpet, vinyl, tile, hardwoods, laminates, sun & wind patio shades

Method(s) of Payment
Cash, Check, Visa & MC. 0% Interest Financing also available.
Refund and Exchange Policy
Custom jobs cannot be cancelled, refunded or returned, but your satisfaction is guaranteed!  We repair everything we sell (some exclusions apply). 
Industry Tips
Transient Contractors

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.