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BBB Business Review

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BBB Accredited Business since

East Valley Floors, Inc.

Additional Locations

Phone: (480) 926-3444 Fax: (866) 371-3086 509 E Chicago Cir Ste 2, Chandler, AZ 85225 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business provides the sales and installation of carpet, tile, hardwood, engineered wood, laminate flooring, as well as floor, wall & counter top tile and stone, ~ Travertine and all other flooring materials.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that East Valley Floors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

4 Customer Reviews on East Valley Floors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1987 Business started: 04/01/1984 in AZ Business started locally: 04/01/1984 Business incorporated 12/02/1996 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity


Business Management
Mr. Von L L. Payne, Owner Mr. Scott Fredericks, Sales Ms. Julie A. Payne, Owner
Contact Information
Principal: Mr. Von L L. Payne, Owner
Business Category

Contractors - Flooring Tile Sales Floors - Laminate Tile & Marble Carpet Installation Kitchen & Bath - Design & Remodeling Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Granite Carpet & Rug Dealers - New Countertops Resilient & Vinyl Flooring Floors - Hardwood

Products & Services

East Valley Floors, Inc. sells the following brand(s): LONGUST DISTRIBUTING: Mannington, BerryFloor, , Beaulieu, Bigelow, Lees, Lees Commercial, Shaw, Mohawk, Aladdin, Horizon, JP Stevens, Anderson, wood, Eternity Floors, Urban Floors, Alston, Hampton collection, Virginia Vintage, Appalachian, Tom Duffy, Dal Tile Bedrosians Tile Granite & Marble, Color wall, Bliss by Beaulieu, Bolyu, Healthy Choice Carpet, Healthy Living Carpet, Healthy Choice Carpet pad, Healthy Choice Carpet cushion, Diamond W, Tarkett, Eco Cushion Carpet pad, , BR Funsten, Adore, Alloc, Armstrong, Avaire, Bruce, Decoria, Flexco, Free Fit, Homerwood, Interface, Interface Stroll, Kahrs, Mission Collection, NoMuv pad, Quick Step, QuickStep Clic, Roppe, , Oshkosh, Carlton, Bona X, Basic, Bostik, Artistic, Dura Seal, Crain, DuoFast, Cherry Bark, ForestCorpUSA, Green Elf, Heirloom, L&L Hardwoods, Kronotex, Wicanders, Formica, Teragren, Ventana,


Method(s) of Payment
Refund and Exchange Policy
Per Manufacturer - evaluated individually by owner.
Alternate Business Names
East Valley Finishes Excellent Value Finishes
Industry Tips
Transient Contractors

Customer Review Rating plus BBB Rating Summary

East Valley Floors, Inc. has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.