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BBB Business Review

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BBB Accredited Business since

Halcon Computer Repair

Phone: (602) 795-3836 View Additional Phone Numbers 8627 N 27th Dr, Phoenix, AZ 85051 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers computer repair and maintenance services.

Are you experiencing computer trouble and need something fixed, maybe a
virus removed? I can fix ALL computer problems for a small fee.

I have been repairing computer systems and networks for over 10 years
with ZERO unsatisfied customers! I take pride in my work and care about
performing quality service. If your system cannot be repaired there will
be NO FEE! Some of the many thing I am capable of doing include, but
are not limited to:

- Malicious Software Removal- (viruses, trojans, spyware, adware, malware, etc)

- Software/Hardware Upgrades - (be up to date with both software & hardware)

- System Enhancement - (if your computer is running slow we can make it like new)

- Advanced Maintenance - (deep analysis & inspection of your computer)

- Data Backup & Restoration - (backup of critical files & restoration of lost/damaged files)

- Secure Data Removal - (you can be sure that crucial information is irretrievable)

- System Building - (need a new computer built, we do that too)

-Laptop screen replace $30 + screen cost(the normal cost for screen is $30 to $60)

-Laptop keyboard repair $20 + keyboard cost (the normal cost for keyboard is $10 to $25)

-laptop power connector or power jack $40 (includes parts and labor)

We are open 24 hours and are repairing computers around-the-clock!

We DO NOT believe in charging an arm and a leg like "leading services"

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Halcon Computer Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Halcon Computer Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Halcon Computer Repair
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 13

Additional Information

BBB file opened: August 17, 2012 Business started: 09/16/2011 in AZ
Type of Entity

Sole Proprietorship

Business Management
Mr. Jose Galvez, Owner
Contact Information
Principal: Mr. Jose Galvez, Owner
Business Category

Computers - Service & Repair Computer Consultant Computer Business Services Computers - Cleaning Services

Refund and Exchange Policy

Customer Review Rating plus BBB Rating Summary

Halcon Computer Repair has received 4.9 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.