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BBB Accredited Business since
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This company provides gold, silver and precious metal brokerage services including buying, selling and gold IRA's.
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A BBB Accredited Business since
BBB has determined that Republic Monetary Exchange, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Republic Monetary Exchange, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementDavid Ramirez, Director of Business Affairs Mr. James R. Clark, Member Ms. Tami Hampshire, Vice President Marketing
Coin Dealers, Supplies Gold, Silver & Platinum Dealers
Products & Services
Republic Monetary Exchange, LLC offers the following product(s): Gold, Silver, Platinum, Palladium coins and bars.
Method(s) of PaymentVisa, Mastercard, American Express, Discover, Cash, Check
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
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- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (877) 354-4040(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: My complaint is against Republic Monetary Exchange on **** ** ********* ** I purchased many coins from RME on 5/10/13. The total price on the invoice was $5,967.00. My complaint is as follows. On 7/29/14 I requested a buy back price for two of the Gold coins I bought. That’s simple enough. So back in May of 2013 I paid $2,557 for a Gold certified 1900 $20 dollar coin and $1,935 for a not certified 1900ish gold coin. I was told that at the time of purchase that these investment coins hold value better than standard Gold bullion coins. So I purchased them. Now fast forward to 7/30/2014 the buyback price I got from my account rep was $1,535 for the certified coin and $1,305 for the not certified coin. Purchased coin total 5/2013 Certified coin $2,557 Not certified coin $1,935 Total of purchase from 5/2013 $4,492 Total buy back price offered 7/30/2014 $2,840 Total difference $1,652 So a little over 1 year I have lost $1,652 dollars. This is a total SCAM. I’m pretty sure the account representative pocketed the $1,652 dollars. And that’s just the GOLD coins. In the initial purchase I also ordered silver coins that I’m sure I paid WAY too much for. Look I was expecting I would lose maybe $200 due to dealer costs. But $1,652 dollars difference between the purchase and offer price, that’s extortion. Now I do need to mention that the day I purchased these on 5/10/2013 spot gold price was $1,290.10 and on 7/30/2014 spot price was $1,294.60 so my Gold should be worth even more.
Desired Settlement: At this point I would like to sell these two Gold coins back to RME for closer to the purchase price. I'm not asking for return of full purchase price as I know dealers have costs. I'm willing to take $4,000 for the both and let Republic Monetary keep the $492.
September 3, 2014
Better Business Bureau:
|12/26/2012||Problems with Product/Service | Complaint Details Unavailable|
|5/23/2012||Guarantee/Warranty Issues | Complaint Details Unavailable|