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This business offers an alternative electronic smoking device to cigarettes.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that NJOY meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NJOY include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on NJOY
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: September 04, 2008 Business started: 06/01/2005 in AZ Business incorporated 08/13/2012 in AZ
Type of Entity


Business Management
Mr. Adam Draizin, Director Mr. David Ford, Customer Service Ms. Allison McFerren, Assistant Mr. Jefferey Weiss, Director
Contact Information
Customer Contact: Ms. Allison McFerren, Assistant
Principal: Mr. Craig Weiss, President/CEO
Business Category

Cigars and Cigar Accessories Manufacturers & Producers Internet Shopping

Alternate Business Names
NJOY, Inc.

Customer Review Rating plus BBB Rating Summary

NJOY has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 15211 N Kierland Blvd Ste 200

    Scottsdale, AZ 85254 (888) 669-6569 (480) 305-7950


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/18/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: On 11/14 of this year, I ordered a "Vanilla Bean 5 Pack" under a special offer that included a "recharge starter kit" for free for a total of $13.99 (order number **********). I was charged for the product but around three weeks later, the product not only has not arrived but the tracking numbers provided by NJoy lead to "not found" on both *** and USPS websites (according to NJoy, *** ships to my local PO which completes the delivery). I've exchanged emails with NJoy and called at least once and while they have been polite and friendly, no one seems able nor willing to actually do something about the missing product. And while we're not talking a great deal of money here, NJoy has my money, I have no product. Only emails with "thank you for your patience". Which patience, I'm afraid, just ran out.

Desired Settlement: Either NJoy needs to immediately ship the product and provide a tracking number attached to an actual shipment OR refund the money.

Business Response: To whom it may concern,

Mr. *****'s package was delayed, however his complaint was escalated to senior management. A refund of $13.99 was refunded to his credit card and shipment of product was received by December 8th and Mr. ***** responded that he was satisfied with out resolution. 

Best regards,
****** **********
NJOY - Compliance Manager