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BBB Accredited Business since
Phone: (480) 305-7950 Fax: (480) 305-7955 View Additional Phone Numbers 15211 N Kierland Blvd Ste 200, Scottsdale, AZ 85254 View Additional Email Addresses View Additional Web Addresses
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This business offers an alternative electronic smoking device to cigarettes.
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A BBB Accredited Business since
BBB has determined that NJOY meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NJOY include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Adam Draizin, Director Mr. David Ford, Customer Service Ms. Allison McFerren, Assistant Mr. Jefferey Weiss, Director
Cigars and Cigar Accessories Manufacturers & Producers Internet Shopping
Alternate Business NamesNJOY, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
15211 N Kierland Blvd Ste 200
Scottsdale, AZ 85254 (888) 669-6569 (480) 305-7950 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (888) 669-6569(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On 11/14 of this year, I ordered a "Vanilla Bean 5 Pack" under a special offer that included a "recharge starter kit" for free for a total of $13.99 (order number **********). I was charged for the product but around three weeks later, the product not only has not arrived but the tracking numbers provided by NJoy lead to "not found" on both *** and USPS websites (according to NJoy, *** ships to my local PO which completes the delivery). I've exchanged emails with NJoy and called at least once and while they have been polite and friendly, no one seems able nor willing to actually do something about the missing product. And while we're not talking a great deal of money here, NJoy has my money, I have no product. Only emails with "thank you for your patience". Which patience, I'm afraid, just ran out.
Desired Settlement: Either NJoy needs to immediately ship the product and provide a tracking number attached to an actual shipment OR refund the money.
To whom it may concern,