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This business is not BBB accredited.

Commune E Kate Inc

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Commune E Kate offers subscribers horoscopes, bible verses, and other services via text message to a cellular phone for $9.99 per month. Consumers claim they play games and do quizzes on Facebook, and are unaware they are signed up for these services until after beginning to be charged for them by the company. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Commune E Kate Inc include:

  • 27 complaint(s) filed against business
  • 8 complaint(s) filed against business that were not resolved

Factors that raised the rating for Commune E Kate Inc include:

  • Length of time business has been operating
  • Response to 27 complaint(s) filed against business

Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 22
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 27

Additional Complaint Information

BBB currently has pending complaints against Commune E Kate. BBB has received returned mail from the address listed on file for this business and continues to attempt to reach the company. Complaints allege billing and collection issues, refund or exchange issues, and contract issues. Complaints further allege that consumers are automatically signed up for texting services via their cell phone for a fee of $9.99 a month without the consumer's permission. BBB files show that consumers experience difficulty reaching the company to cancel or to ask for a refund. 

Customer Reviews Summary Read customer reviews

1 Customer Review on Commune E Kate Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 08, 2012 Business started: 03/08/2012 in 0 Business started locally: 03/08/2012
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Corporation Commission
1200 W. Washington Street, Phoenix AZ 85007
Phone Number: (602).542.4251

Contact Information
Customer Contact: Complaint Handler, Member
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Business Category

Cellular Telephone Service & Supplies Data Communications Equipment & Systems Mobile Telephone Equipment & Supplies Mobile Telephone Service Communication Consultants

Customer Review Rating plus BBB Rating Summary

Commune E Kate Inc has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.