Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Kettle Heroes

Phone: (855) 538-4376 Fax: (866) 617-3878 5446 E Washington St Ste 1, Phoenix, AZ 85034 View Additional Email Addresses http://www.kettleheroes.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business  offers popcorn, kettle corn, and lemonade for services including wholesale sales, fundraisers, event catering, party favors, and corporate gifts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kettle Heroes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Kettle Heroes include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kettle Heroes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 28, 2014 Business started: 05/15/2013 in AZ Business incorporated 05/15/2013 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Environmental Health
4605 E. Elwood Street #402, Phoenix AZ 85040
Phone Number: 602.364.3118
Fax Number: 602.364.3146

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rudi S. Sinykin, Chief Operations Officer Mr. Aaron J. Sinykin, Chief Executive Officer
Contact Information
Principal: Mr. Rudi S. Sinykin, Chief Operations Officer
Business Category

Caterers Kosher Food Products Popcorn & Supplies Gourmet Corporate Gifts Food Manufacturers, Wholesalers, Distributors

Products & Services

Kettle Heroes sells the following brand(s): Kettle Heroes

Kettle Heroes offers the following product(s): Kettle Corn, Lemonade, Popcorn

Hours of Operation
M: 6:00 AM - 5:00 PM
T: 6:00 AM - 5:00 PM
W: 6:00 AM - 5:00 PM
Th: 6:00 AM - 5:00 PM
F: 6:00 AM - 5:00 PM
S: 6:00 AM - 5:00 PM
Su: Closed
Refund and Exchange Policy
Original sales receipt must accompany returns.We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:• without showing signs of wear or damage in any way• within 7 calendar days of the delivery date (after 7 days no returns are allowed)• must not be a special order or a custom order• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.Refunds are contingent upon inspection of item(s) once we receive it.There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.Customer is responsible for all shipping costs if seller is not at fault.
Alternate Business Names
Kettle Heroes, LLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.