BBB Business Review

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This business is not BBB accredited.

Skymall, Inc.

Additional Locations

Phone: (602) 254-9777 Fax: (602) 254-6075 View Additional Phone Numbers 1520 E. Pima Street, Phoenix, AZ 85034 ! There is an alert on Skymall, Inc. !

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"On 01/22/2015, Xhibit Corporation, DBA Sky Mall Inc. filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 2:15-bk-00680. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Arizona Bankruptcy Court AZBKE at 230 N. First Ave. #101 Phoenix AZ 85003 for submission to that court. The case number must be entered on the form. All claims must be submitted by 03/18/2015. 

BBB is still processing complaints for Sky Mall Inc. however it should be noted that resolution to complaints is made more difficult by a bankruptcy filing and consumers may consider taking the steps above to ensure they are listed as a creditor with the court."

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Skymall, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved

Factors that raised the rating for Skymall, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

82 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 8
Delivery Issues 27
Guarantee/Warranty Issues 3
Problems with Product/Service 33
Total Closed Complaints 82

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Skymall, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: October 26, 1990 Business started: 01/01/1990 in AZ Business incorporated 11/16/1989 in AZ
Type of Entity


Business Management
William Doherty, Complaint Handler Kimberly Hill, Member Mr. Kevin Weiss, CEO
Contact Information
Principal: William Doherty, Complaint Handler
Business Category

Catalog Showrooms Mail Order & Catalog Shopping

Alternate Business Names
Xhibit Corporation

Customer Review Rating plus BBB Rating Summary

Skymall, Inc. has received 2.56 out of 5 stars based on 7 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.