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BBB Business Review

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BBB Accredited Business since

Isagenix International

Phone: (480) 889-5777 Fax: (480) 636-5386 2225 S. Price Road, Chandler, AZ 85286 http://www.isagenix.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers health food and dietary supplements.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Isagenix International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Isagenix International include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 41 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 12
Delivery Issues 3
Guarantee/Warranty Issues 4
Problems with Product/Service 17
Total Closed Complaints 41

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Isagenix International
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 10

Additional Information

BBB file opened: April 29, 2002 Business started: 03/01/2002 in AZ Business started locally: 03/01/2002 Business incorporated 06/27/2002 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Coover, President Mr. Kevin Adams, CEO Mrs. Kathy Coover, Senior Vice President Mr. Scott Luther, COO Mr. Richard B. Stagg, Manager
Contact Information
Principal: Mr. James Coover, President
Principal: Kymberly Valenzuela, Manager
Business Category

Business Opportunity Companies Multi-Level Selling Companies Wholesalers & Distributors Health & Diet Products - Retail Skin Care

Alternate Business Names
Isagenix International, Inc.

Customer Review Rating plus BBB Rating Summary

Isagenix International has received 4.52 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.