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BBB Accredited Business since
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Bulwark Security provides customized security solutions to meet the needs of your family or business.
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A BBB Accredited Business since
BBB has determined that Bulwark Home Security, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bulwark Home Security, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||21|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599
Business ManagementMr. Jeff Monson, Member
Related BusinessesBulwark Exterminating
Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors
Products & Services
Bulwark Home Security, LLC sells the following brand(s): Honeywell
Bulwark Home Security, LLC offers the following product(s): Security Alarm Systems - Commercial, Security Alarm Systems - Residential
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 164
Queen Creek, AZ 85142
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted Bulwark in May of 2012. I spoke with the owner, ****, and I asked him if I could use the system in the house I purchased. It was assessed and with a one year contract, he would provide the piece to the system to make it cellular. I proposed to him that I would like to make an agreement with him. The agreement included/; I will pay my whole one year lease up front to pay off my year of service. He agreed and gave a 10% discount for paying the whole contract off. He never once explained to me that after my one year his office billing department would decide to keep billing me monthly charges without my prior knowledge or authorization to continue using Bulwark's services. I never renewed anything with Bulwark after I discussed their upgrades, which was not what I had in mind. Therefore, I did not upgrade or sign any new contracts with Bulwark. My service with Bulwark was disconnected by ***** Communication Home Security on My 25, 2013. My contract with Bulwark ended on May 23, 2013. They are now sending me a bill for the month of April because they claim to need a month notice. A contract is signed and fulfilled for the duration specified. Once the contract is fulfilled then the consumer has the right to switch service providers. The work ethics of this company is ridiculous because they obviously fail to explain the full contracts so they can squeeze every dollar they can from a consumer.
Desired Settlement: The bill needs to be taken off my name as I owe you no financial obligation. I tried to resolve this issue by explaining to the receptionist that I owed Bulwark no financial obligations because my service was cut off with them on May 25th of 2013. Bulwark can be ethical about this situation and remove the bill from my account where I have a $0 balance and a good business relationship to remain for in good standings.
Business Response: I contacted the customer this morning and we have reached an agreement and she would like to withdraw the complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.