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BBB Accredited Business since
Phone: (480) 835-6001 PO Box 164, Queen Creek, AZ 85142 View Additional Web Addresses
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Bulwark Security provides customized security solutions to meet the needs of your family or business.
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A BBB Accredited Business since
BBB has determined that Bulwark Home Security, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bulwark Home Security, LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
Business ManagementMr. Jeff Monson, Member
Related BusinessesBulwark Exterminating
Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors
Products & Services
Bulwark Home Security, LLC sells the following brand(s): Honeywell
Bulwark Home Security, LLC offers the following product(s): Security Alarm Systems - Commercial, Security Alarm Systems - Residential
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 164
Queen Creek, AZ 85142
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: When my wife and I moved to Arizona we chose Bulwark Home Security for our alarm company. The owner called us during the process and we were generally satisfied. We then remained customers until the present time. In 2014 following two alarm activations, we learned that we had not obtained a proper license from the **** ** ********** for and were fined $100. When we contested the fine we were then charged an additional $20 making the total fine, $120. During our conversation with the owner of Bulwark or salespersons we never received any information about Arizona cities requiring alarm permits, something which is not a nationwide norm. We spoke with the company and explained the situation and were informed that an email was sent instructing us on the proper application for a license. While we do not want to get into a "he said she said" argument about whether or not the company performed due diligence in sending us that email; we both contest that an email was sent. It certainly was not received. At no point did the alarm service person who installed the system mention a permit, and paperwork we received did not mention that we need a permit. We trusted the company to use their judgment in communicating with us what was most important about our home security system, how could you leave out the requirement of a license ? Considering the amount of time that we spent researching and negotiating the instillation of the alarm system, the instillation process itself, and the fact that we renew our contract loyally each year, had we known about a $10 permit from Scottsdale we would have gladly paid such a fee.
Desired Settlement: We would like the fine amount of $120 applied to our account. We have already gone through the appeals process with the **** ** ********** and have been informed that no consideration will be given. Aside from this incident we have had good service through Bulwark for the past 2 years and had no qualms whatsoever recommending the service to our neighbors as well as renewing our contract.
We received your complaint about a fine you received from the **** ** ********** for not having an alarm permit. When we set up your account back in November of 2012 we would have sent you an email with instructions that you needed an alarm permit. Please check your emails from 11/25/2012 to 12/15/2012 to see if that is the case. If you find that you did not receive the email we will issue you a discount of $70 on your next annual monitoring charge ($50 for the fine for not having a permit and $20 for the late payment penalty). In order to issue this credit we request that you please remove your complaint from the BBB. Once the complaint is removed please send me an email and I will issue the discount. Also, please feel free to contact me with any questions, etc.
Better Business Bureau:
Thanks for the reply. If you checked your emails and did not find the email letting you know about the alarm permit then we will reduce your next year of monitoring by $100 if you will agree to remove your BBB complaint.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted Bulwark in May of 2012. I spoke with the owner, ****, and I asked him if I could use the system in the house I purchased. It was assessed and with a one year contract, he would provide the piece to the system to make it cellular. I proposed to him that I would like to make an agreement with him. The agreement included/; I will pay my whole one year lease up front to pay off my year of service. He agreed and gave a 10% discount for paying the whole contract off. He never once explained to me that after my one year his office billing department would decide to keep billing me monthly charges without my prior knowledge or authorization to continue using Bulwark's services. I never renewed anything with Bulwark after I discussed their upgrades, which was not what I had in mind. Therefore, I did not upgrade or sign any new contracts with Bulwark. My service with Bulwark was disconnected by ***** Communication Home Security on My 25, 2013. My contract with Bulwark ended on May 23, 2013. They are now sending me a bill for the month of April because they claim to need a month notice. A contract is signed and fulfilled for the duration specified. Once the contract is fulfilled then the consumer has the right to switch service providers. The work ethics of this company is ridiculous because they obviously fail to explain the full contracts so they can squeeze every dollar they can from a consumer.
Desired Settlement: The bill needs to be taken off my name as I owe you no financial obligation. I tried to resolve this issue by explaining to the receptionist that I owed Bulwark no financial obligations because my service was cut off with them on May 25th of 2013. Bulwark can be ethical about this situation and remove the bill from my account where I have a $0 balance and a good business relationship to remain for in good standings.
Business Response: I contacted the customer this morning and we have reached an agreement and she would like to withdraw the complaint.