BBB Business Review

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This business is not BBB accredited.

G Cue Billiard Store, LLC

Phone: (480) 961-4000 1342 W Warner Rd Ste 105, Tempe, AZ 85284 View Additional Email Addresses View Additional Web Addresses

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G Cue Billiard Store offers top-of-the-line pool tables, cues, cases, artwork, game room furniture and darts plus innovative new products designed to enhance your billiard and dart-playing experience. Full pool tables services; moves, recovers, new felt/cloth and cushion replacement.  Full cue repair and replacement parts.  Pool ball cleaning service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for G Cue Billiard Store, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on G Cue Billiard Store, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 19, 2013 Business started: 03/03/2006 in AZ Business incorporated 03/03/2006 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Peggy Mallen, Member Mr. Robert Mallen, Member
Contact Information
Principal: Ms. Peggy Mallen, Member
Business Category

Billiard Equipment & Supplies Billiard Parlors Billiard Table Repair

Products & Services

G Cue Billiard Store, LLC sells the following brand(s): A.E. Schmidt Billiard Tables, Action Cues, Adam Cues, Aramith Billiard Balls, Balabushka Cues, Darafeev Game Room Furniture, Dart World Accessories, Elite Cues, Fat Cat Darts, Fury Cues, GLD Dart Accessories, Guiseppe Cue Cases, Harrows Darts, Imperial Game Room Furniture, InStroke Cue Cases, Jacoby Cues, Lucasi Cues, McDermott Cues, Pechauer Cues, Players Cues, Predator Cues & Cases, Pro Series Cue Cases, Ram Lighting, Samsara Cues, Schon Cues, Simonis Cloth, Sterling Cue Cases, Toltec Lighting, Viking Cues, Viper Darts, Whitten Cue Cases

G Cue Billiard Store, LLC offers the following product(s): Bar Stools, Billiard Accessories, Billiard Cue Cases, Billiard Cues, Billiard Tables, Bobble Ball, Darts and Dart Accessories, Game Chairs, Game Room Artwork, Game Room Furniture, Game Room Lighting, Poker Tables, Pub Sets

Method(s) of Payment
Accepts all major credit cards, checks and cash, layaway, and financing available
Refund and Exchange Policy
Returns and exchanges must be accompanied by the original sales receipt.If shipping a product back, please obtain a return authorization by calling (480) 961-4000.  Refunds or exchanges for unchalked cues will be accepted for the purchase price of items returned within 30 days from the date of purchase.No cash refunds will be given for chalked cues. Once a cue is chalked, it is considered used and can no longer be sold as a new cue or returned cues that have been chalked, there will be a 20% re-stocking fee plus the cost of returning the cue to its original, new condition. Any damage detected on returned cues will result in a repair charge. Repairs may include new tip, ferrule, shaft cleaning or shaft replacement as well as refinishing any damaged to the butt of the cue. Determination of cue damages is at the sole discretion of G Cue Billiard Store management. Tip Change, re-taper, or use of abrasive products on the shaft will void this return policy.Custom cues or special orders cannot be returned or exchanged for any reason other than manufacturer’s defect. Color variations in woods, fabrics, stains or inlay materials are not considered manufacturer defects.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.