Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Diamondback Billiards & Games

Additional Locations

View Additional Phone Numbers 1705 W Ruby Dr Ste 107, Tempe, AZ 85284

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business provides the retail sales of pool tables and game room furniture.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Diamondback Billiards & Games meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Diamondback Billiards & Games include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Diamondback Billiards & Games
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: May 08, 2007 Business started: 10/03/2006 in AZ Business started locally: 10/03/2006 Business incorporated 10/03/2006 in AZ
Type of Entity


Business Management
Mr. Rusty Reynolds, President
Contact Information
Principal: Mr. Rusty Reynolds, President
Business Category

Billiard Equipment & Supplies Furniture - Retail Games & Supplies Juke Boxes Manufacturers & Producers

Products & Services

Diamondback Billiards & Games sells the following brand(s): American Heritage, Aramith Billiard Balls, Coaster, Darafeev, Hudson Shuffleboards, Joss Cues, McDermott Cues, Olhausen, Viking Cues

Diamondback Billiards & Games offers the following product(s): Accessories, Air Hockey, Arcades, Bar Stools, Foosball, Lighting, Poker Tables , Pool Tables, Shuffleboards, Theater Seating

Method(s) of Payment
All Major Credit Cards, Checks, and Cash

Customer Review Rating plus BBB Rating Summary

Diamondback Billiards & Games has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.