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BBB Accredited Business since
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This company offers bicycles sales and service.
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A BBB Accredited Business since
BBB has determined that Global Bikes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Global Bikes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Alan Lepak, Owner
Bicycle - Dealers Bicycles - Repair Shoes - Retail Sportswear - Retail
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I bought a bicycle on 12/10/2012 for a Christmas gift for my boyfriend. The bike was in stock, but had to be built and I upgraded the tires. I did not take posession the bike until the Sat. before Christmas. (12/22/2012). Christmas was on the following Tuesday. On the Thursday after Christmas, my boyfriend went to see his son in California and was out of town until the 1st. It wasn't until yesterday (1/12) that we actually discussed the gift and he stated he did not feel he would use the bike and asked for it to be returned. I checked the receipt and there was no information re: the return policy. I called the store today 1/13/21013 to inquire about the return policy. The young man whom I spoke to told me to bring the bike to the store and I could discuss this with the manager. I brought the bike (which has not been on the road at all and still has the plastic wrap on the handles). When I arrived at the store with the bike and receipt, the same young man recognized me from the call and went to get the store manager on duty. I explained the situation to this man and he stated he had to call someone to discuss the return. He called this person in the back of the store. I waited approximately 10-15" while this discussion occurred. He then came back to me and explained their return policy is 7 days for full refund and 30 days for exchange. I asked him where this information was posted and he responded "on line". I did not buy the bike on line, but rather directly from the store. I again explained I bought it directly from the store so where would I get that information. He stated "from the sales person". This conversation never occurred. I had no reason to believe it would be returned. I reiterated I had no need for a bike and store credit was not acceptable. He refused to refund any of my over $900 spent on the bike. I told him this was poor business practice as the return policy was not visible anywhere in the store or on the receipt.I left informing them I would be contacting BBB to complain.
Desired Settlement: Due to the lack of posting of the return policy in visible sight or on the receipt, a customer buying the bike at the stor should be informed in writing what the return policy is. It is not sufficient to simply say the policy is on line, especially when one did not use the website to buy the bike. It has been a total of 3 weeks since I picked up the bike, the bike has not been riden, and therefore feel a full refund is a reasonable request.