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BBB Accredited Business since
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This business provides bathroom remodeling and refinishing services.
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A BBB Accredited Business since
BBB has determined that New Bath, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for New Bath, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jonathan D. Sands , Member
Bathroom Remodeling Kitchen Remodeling Bathtubs & Sinks - Repair & Refinish Shower Doors & Enclosures Bathtub Refinishing Kitchen & Bath Design Kitchen & Bath - Design & Remodeling
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5950 W Melinda Ln
Glendale, AZ 85308 (623) 229-3358 (623) 363-2284 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (623) 363-2284(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: crack in bathroom counter travertine. Have called New Bath 5 times with promise of call back from travertine installer. No call back from anyone! New Bath argues that it Must be my fault without anyone even looking at it! This is a definite flaw in quality of travertine and installation. New Bath rep very argumentative and difficult to deal with.
Desired Settlement: Fix the cracks...there are two, both in front of sink and behind signs.
We are very sorry for the misunderstanding in regards to your counter top cracking. New Bath never intended not to respond to your need in a timely manner or to come across as argumentative. Previous to your complaint our fabricator had been informed and was in the process of contacting you directly. As of 4-9-15 the cracked top has been fixed and a New Bath rep will be coming to inspect within the week at your convenience.
Customer Reviews Summary