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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company specializes in tub to shower conversions, resurface & repair of showers, tubs, tile, vanities and kitchen countertops and bath/shower unit remodels.
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A BBB Accredited Business since
BBB has determined that Convertabath, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Convertabath, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
Type of Entity
Business ManagementMs. Jeannine S. Dinges, President
Bathroom Remodeling Bathtubs & Sinks - Repair & Refinish Bathroom Accessories Shower Doors & Enclosures Baths Bathtub Refinishing Shower Pan Replacement
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
116 N. Roosevelt Avenue #124
Chandler, AZ 85226 (480) 656-1348 (623) 444-6657 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (480) 656-1348(Phone)
- (480) 446-7015 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We contracted with Covertabath to refinish a shower pan and install a new shower enclosure the first week of January. The new shower enclosure leaks in multiple places, including a leak inside an adjacent wall. After six visits and over three months of working with them, we do not trust Covertabath to get our shower in functioning condition. After our first complaint, Rod suggeted the problem was a plubming problem. We had a plumber come and thoroughly evaluate that the leaks were not from any plumbing. Convertabath has sent the same technician for the fourth time to work on our shower. Rod, (a company prinicipal, came to evaluate the leak after second complaint and after the plumber came, but sent the same technician). We would like our money returned so that we may employ another company to repair the shower.
Desired Settlement: When we noticed the leak inside the wall that had damaged drywall and carpet behind a bookcase, Convertabath sent check for $100 for damage, but leak and damage has continued. We would like the balance of our money returned so that we may employ another company to repair the shower or install another new enclosure.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
We have been contacted by the company & have agreed to have Rod come to reinstall 4/29 & perform wet check.