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BBB Business Review

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BBB Accredited Business since

R & A Import Auto Parts and Repair of Flagstaff, Inc

Phone: (928) 526-2851 Fax: (928) 527-7580 2932 E Route 66, Flagstaff, AZ 86004

BBB Business Reviews may not be reproduced for sales or promotional purposes.


To provide honest, quality workmanship! Our goal is to keep your car as reliable as possible, for as long as possible. 

We service Honda, Toyota, Subaru and Nissan Vehicles. Performing all Factory Recommended Services, Timing Belt replacements, Brakes, Shocks, Struts, Electrical, Check Engine Diagnostics. We are a full service shop offering both major and minor engine and transmission repair. We take pride in performing proper diagnostics and repair. We also treat all of our customers as friends or family.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that R & A Import Auto Parts and Repair of Flagstaff, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for R & A Import Auto Parts and Repair of Flagstaff, Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on R & A Import Auto Parts and Repair of Flagstaff, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 25, 2002 Business started: 01/01/1972 in AZ Business started locally: 01/01/1972 Business incorporated 03/12/1990 in AZ
Type of Entity


Business Management
Ms. Susan Porter, Secretary Mr. Warren Porter, President
Contact Information
Principal: Ms. Susan Porter, Secretary
Principal: Mr. Warren Porter, President
Business Category

Auto Repairing - Foreign Lubricating Service - Automotive Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Parts & Supplies - New Auto Diagnostic Service Auto Electric Service Auto Repair & Service

Method(s) of Payment
Credit card, debit card, local check, and cash
Alternate Business Names
R & A Import Auto Parts & Repair, Inc.
Industry Tips
Auto Repair

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.