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BBB Business Review

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BBB Accredited Business since

K & B Auto Glass Works, LLC

Phone: (480) 229-4748 Fax: (480) 615-6415 View Additional Phone Numbers 170 S William Dillard Dr Ste 117 Bldg 6, Gilbert, AZ 85233 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Learn Our Story

Owners Dave and Tony have a combined total of 35 years of experience in the varying elements of the glass industry. Having started their company out of a single van, through hard work, dedication, and superior performance, they have tripled their sales in the last five years and progressed into an exceptional company that is generating millions in revenue each year. This family owned company, prides itself on its integrity, as well as the superior workmanship, that results from using the best products and technicians available for each job.

Having come from an extensive installation background themselves, Dave and Tony believe in safety first and understand the importance of a properly installed windshield; for they have both been witness to the catastrophic consequences of shortcuts, and shabby installs. All K&B employees are required to submit to a background check, drug test and the successful completion of an extensive training program regardless of previous training in the auto glass industry. K&B will continue to stand for excellence in workmanship and customer service to insure that all customers have the best repair or replacement experience possible. We feel   that all customers need to be educated in all facets of the repair and replacement process to make sure that every customer is 100% satisfied. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that K & B Auto Glass Works, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on K & B Auto Glass Works, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: February 26, 2004 Business started: 01/26/2004 in AZ Business incorporated 01/26/2004 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David J. Betts, Member Mr. Tony Kendall, Member
Contact Information
Principal: Mr. David J. Betts, Member
Business Category

Auto Repair - Windshield, Glass Shops Auto Service - Window Tinting Glass - Plate and Window

Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

K & B Auto Glass Works, LLC has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.