Business ProfileforSun Devil Auto

My mother, ***********************, took her vehicle to Sun Devil Auto Main St. on 3/30/24 to be serviced for a squealing noise upon engine startup. When we arrived, we met up with **** at the counter. My mother explained to him about the squealing noise upon startup from her 2011 Kia ***** **** then gave the diagnosis that it was fluid leaking on one of the belts - before bringing it into the garage to run diagnostics. **** explained to my mother that running a diagnostic could be a couple of hours since other vehicles were already in the garage being serviced. And after she agreed to leave it there at the garage [without signing a work order], **** assured us he'd have the car looked at. It was a little after 10 AM when Lyft came and got us to take us back home. Hours passed and still not a word from the garage about her car. And after several calls concerning her car with every explanation as to why **** didn't seem to know what was going on with her car, a noticeably agitaged **** finally agreed to her coming down to see about her car. Upon our arrival a bit after 3 PM, the car didn't seem to have been moved at all and we noticed the garage was closing for the day [the garage wasn't scheduled to close until 5 PM on Saturdays as advertised]. We went to the counter and noticed **** was no longer there. An older gentleman was there when he told us both that the garage didn't diagnose the car yet. I also noticed a service animal inside the lobby without a dog vest on indicating service animal. So, I walked out to the car as my mother was inside, and noticed the car had been sitting out apparently since we left it there at 10 AM that morning. That the interior compartment was hot, as were the seats. So my mother comes outside and I tell her about this. We decide to take it across the street to AutoZone. The techs there diagnosed the problem as either the starter or a loose belt - within two minutes.

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